Implementation Solutions Analyst

JPMorgan Chase & Co. • Plano, TX

9h

About The Position

As an Implementation Solutions Analyst at JPMorganChase, you will support client onboarding and transitions to the Chase banking platform. The role involves executing strategic initiatives and projects in accordance with established procedures, performing routine and semi-routine tasks with attention to accuracy, and using critical thinking, active listening, influence, and professional emotional intelligence to resolve client queries and escalate unusual situations. You will use data and technology to develop insights and inform decisions, manage a queue of projects, and build onboarding project management skills with guidance from experienced Vice President, Client Onboarding colleagues. The position also focuses on improving service delivery, project support processes, and operational efficiency through creative problem-solving and innovation. It is described as an entry point into the Client Onboarding organization, with opportunities for personal and professional growth in a diverse global team. The role is not eligible for employer immigration sponsorship.

Requirements

• Demonstrated ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Experience using influence and persuasion to establish credibility and trust in a professional setting.
• Developing emotional intelligence, including recognizing, understanding, and managing emotions in professional interactions.
• Beginning proficiency in data and technology literacy, with willingness to understand new and emerging technologies that affect business.
• Strong organizational skills, individually and as part of a team, to meet deadlines in a fast-paced environment.
• Time management and attention to detail.
• Proactive and intrinsically motivated, with flexibility in a dynamic work environment.
• Excellent written and verbal communication skills, adaptable to different audiences.
• Digital innovation, adoption, and literacy skills, such as API, transmission, and coding.

Nice To Haves

• Presentation skills for clearly communicating onboarding procedures and updates to clients and stakeholders.
• Ability to oversee project management activities to ensure timely and successful client onboarding.
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Responsibilities

• Apply critical thinking to resolve routine onboarding queries and escalate unusual situations.
• Use data and technology to analyze and interpret information and provide insights to inform decisions.
• Use influence and persuasion to establish credibility and trust during client onboarding.
• Recognize, understand, and manage emotions in professional interactions with clients and team members.
• Develop onboarding project management skills under the guidance of experienced Vice President, Client Onboarding colleagues.
• Explore and implement enhancements to service delivery.
• Manage an individual queue of projects and follow project methodology and protocols to minimize risk.
• Improve project support processes and optimize efficiency.
• Use creative problem-solving and sound decision-making to deliver business-driven results.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional benefits and programs based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed