Implementation Manager- Government Solutions

Vector Solutions • Bloomington, IN

8d • $50,000 - $65,000 • Hybrid

About The Position

Vector Solutions is seeking an Implementation Manager for its Government Solutions business unit to launch and support customers and work cross-functionally with team members to improve and automate processes. The role partners with customers to guide implementation and configuration decisions based on their use cases, helps configure and troubleshoot the platform, and leads meetings with customer project managers and stakeholders to support their desired outcomes. The manager also designs and manages potentially customized implementations for larger, more complex partners, applies emerging AI capabilities to improve implementation strategies and workflows, and supports team-wide strategies and processes. The position includes briefing team leadership and customer operations on project status, working toward aligned professional development goals, and performing duties respectfully. The role follows a hybrid schedule of 2–3 days per week in the office and requires travel to customer sites (10–15%) for onboarding and key milestones. Other duties may be assigned.

Requirements

• At least 2 years in a customer-facing, service-oriented position focused on relationship management.
• At least 2 years implementing software for customers.
• Tech savvy and able to learn new technology quickly.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills to develop strong business relationships with clients.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, and Salesforce CRM; ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Strong customer service skills, attention to detail, and ability to resolve customer issues quickly.
• Excellent verbal, written, and presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organizational skills.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting, and prioritization capabilities.
• Ability to thrive in a fast-paced, team environment.

Nice To Haves

• Bachelor’s degree in a related field.
• Experience using Service Cloud, ChurnZero, or similar software.
• Experience working in a high-growth SaaS environment.

Responsibilities

• Implement Vector Solutions technology for the assigned business unit.
• Act as a consultative partner, guiding configuration and implementation decisions according to customer use cases and assisting with platform configuration and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders focused on the customer’s desired outcomes.
• Design and manage potentially customized implementations for larger, more complex partners.
• Apply emerging AI capabilities to improve implementation strategies, streamline workflows, and drive customer outcomes.
• Work toward professional development goals aligned with company initiatives.
• Support the Director of Implementation with team-wide strategies and processes.
• Brief team leadership and members of the customer operations organization on project status.
• Perform duties respectfully and lead by example.
• Travel to customer sites for onboarding and key milestones.

Benefits

• Comprehensive benefits package effective the first of the month after hire.
• Matching 401(k) retirement plan.
• Flexible work arrangements and generous time off.
• Referral incentive program.
• Tuition reimbursement program.
• Pet insurance.
• OnePass Gym/Wellness Discount Program.
• Calm Health employee membership.
• Company social events.
• Employee Resource Groups.
• Philanthropic opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed