Sr. Solutions Implementation Manager - Finance

Anaplan•Miami, FL

4d•Remote

About The Position

Anaplan is seeking a strategic, delivery-focused Senior Solutions Implementation Manager to guide customers through deployments of Anaplan solutions, leading blended delivery teams that include Business Partners. The role requires proficiency in “The Anaplan Way” implementation methodology and a focus on building powerful, easy-to-use models within agreed timelines while enabling customers’ modelers to become self-sufficient. The manager is accountable for the end-to-end deployment lifecycle of one or more strategic implementations and serves as the primary point of contact for each delivery. The role provides internal leadership with regular visibility into active projects and leads customer-facing meetings with audiences ranging from operational management to C-suite. The successful candidate is process-oriented and people-focused, committed to quality and consistency, and able to bring varied stakeholders together to make decisions about release scope, timelines, resources, model design, testing and training plans, and change management.

Requirements

A proven track record of driving customer success and aligning stakeholders in complex customer environments at executive and department levels.
Ability to understand customer requirements and work with Business Partners to translate them into simple, usable, high-value solutions.
Experience in enterprise performance management and ability to partner with account executives, solution architects, customer success leadership, and others.
Strong commitment to customer success and to implementations that create long-term customer value.
Passion for teamwork and ownership of implementation outcomes.
Depth in program and project management in complex, multi-stakeholder environments.
Proven ability to influence stakeholders and build trusted relationships at all levels, supporting collaboration and long-term partnerships.
Highly data-driven approach, with commitment to managing milestones and outcomes, mitigating risks, and solving issues.
Excellent verbal and written communication skills.
Willingness to work through details and solve problems with cross-functional teams of Anaplan employees, Partners, and Customers.
Ability to quickly learn and adapt to evolving technologies within Anaplan.

Nice To Haves

8+ years of software project management, customer success management, and/or related experience.
Experience using Anaplan.
Experience with Anaplan solution implementations.
Proficiency with project management tools for planning, tracking, and reporting project progress.

Responsibilities

Deliver high-level presentations to audiences ranging from executives to system end-users.
Manage end-to-end projects in collaboration with client project managers through successful deployment of Anaplan solutions.
Serve as the key liaison and business partner to clients at project-management and executive levels.
Identify resource needs, manage resource time allocation, and hold the team accountable to deadlines.
Monitor project timelines and ensure milestones are met.
Manage issues and risks by communicating them internally and externally, escalating as needed, and deploying mitigation strategies.
Report on available resources, budgets, and project status to sponsors and stakeholders.
Manage multiple concurrent tasks and adapt to changing priorities, demands, and timelines.
Communicate and work effectively with project teams and collaborate with other departments.
Understand project priorities, scope, timelines, goals, and key milestones.
Maintain customer focus and provide leadership to build consensus and drive project-related decisions.
Manage client expectations and work toward positive outcomes in relevant situations.
Facilitate stakeholder alignment by translating complex business requirements into actionable implementation plans and ensuring cross-functional understanding and agreement.
Capture project learnings and document best practices to drive continuous improvement.
Provide regular transparency to internal leadership teams about the status of active projects.
Guide blended delivery teams, including Business Partners, to deliver efficient and effective implementations and enable customer modelers to become self-sufficient.