Sr. Solutions Implementation Manager

Anaplan•Miami, FL

3d•Remote

About The Position

Anaplan is seeking a strategic, delivery-focused Senior Solutions Implementation Manager to guide customers through implementation of Anaplan solutions, leading blended delivery teams that include Business Partners. The role is responsible for the end-to-end deployment lifecycle of one or more strategic implementations, using “The Anaplan Way” methodology to deliver powerful, easy-to-use models on an agreed timeline and enable customers’ modelers to become self-sufficient. The manager is the primary point of contact for each delivery and provides internal leaders with regular visibility into project status. They lead customer-facing meetings for audiences ranging from operational management to C-suite and help stakeholders align on decisions concerning scope, timelines, resources, model design, testing and training, and change management. The ideal candidate is process-oriented and people-focused, committed to quality and consistency, and able to bring people with different perspectives together to make decisions. The role calls for strong project and program management, customer success, communication, and relationship-building skills in complex, multi-stakeholder environments. The position is listed as remote (#LI-Remote).

Requirements

Track record of driving customer success and aligning complex customer environments at executive and department levels.
Ability to understand customer requirements and work with Business Partners to translate them into simple, usable, high-value solutions.
Experience in enterprise performance management and ability to partner with account executives, solution architects, and customer success leadership.
Strong commitment to customer success and persistence in driving implementations that create long-term customer value.
Passion for working in a team environment and ownership of implementation outcomes.
Depth in program and project management in complex, multi-stakeholder environments.
Ability to influence stakeholders and build trusted relationships at all levels.
Highly data-driven approach to managing milestones and outcomes, mitigating risks, and resolving issues.
Strong verbal and written communication skills.
Willingness to dig into details and solve problems with cross-functional teams of Anaplan employees, partners, and customers.
Proficiency with project management tools to plan, track, and report on project progress.
Ability to learn and adapt quickly to evolving Anaplan technologies.

Nice To Haves

8+ years of software project management, customer success management, and/or related experience.
Experience using Anaplan.
Experience with Anaplan solution implementations.

Responsibilities

Deliver high-level presentations to audiences ranging from executives to system end-users.
Manage projects end to end, in collaboration with the client project manager, through successful deployment of Anaplan solutions.
Serve as a key liaison and business partner to clients at project-management and executive levels.
Identify resource needs, manage resource time allocation, and hold the team accountable to deadlines.
Monitor project timelines and ensure milestones are met.
Manage issues and risks, communicate them internally and externally, escalate as needed, and deploy mitigation strategies.
Report on available resources, budget, and project status to sponsors and stakeholders.
Handle multiple concurrent tasks and adapt to shifting priorities, demands, and timelines.
Communicate and work effectively with project teams and collaborate with other departments.
Understand project priorities, scope, timeline, goals, and key milestones.
Maintain customer focus and demonstrate leadership to build consensus and drive project-related decisions.
Manage client expectations and handle relevant situations with positive outcomes.
Facilitate stakeholder alignment by translating complex business requirements into actionable implementation plans and ensuring cross-functional understanding and agreement.
Capture project learnings and document best practices to drive continuous improvement.
Work with Business Partners to translate customer requirements into simple, usable, high-value solutions.
Build trusted stakeholder relationships and drive collaboration and long-term partnerships.