Sr. Implementation Manager

Our client • Birmingham, AL

1d

About The Position

The Senior Implementation Manager owns enterprise client implementations end-to-end, from kickoff through go-live and hypercare. The role manages concurrent implementations for physician practices using an AI platform that handles inbound patient calls and integrates with EHR, practice management, and telephony systems. The manager will also help build repeatable implementation playbooks and tooling to support the company’s growth.

Requirements

• At least 5 years leading implementations, onboarding, or technical project delivery at a B2B SaaS company.
• Demonstrated track record managing complex, multi-stakeholder implementations involving technical integrations.
• Strong project management discipline, including structured plans, clear ownership, defined timelines, and consistent follow-through.
• Comfort with technical concepts such as telephony, EHR/PM systems, and APIs, and ability to translate effectively between clinical staff and engineering teams.
• Excellent client-facing communication; composed and structured when a go-live encounters obstacles.

Nice To Haves

• Experience implementing software for healthcare providers or working inside a physician practice.
• Familiarity with EHR/PM systems such as Epic, Oracle Health, athenahealth, or NextGen, or with telephony/CCaaS platforms.

Responsibilities

• Own a portfolio of concurrent enterprise implementations from kickoff through go-live.
• Build and manage project plans covering telephony cutover, EHR/PM integration, and agent workflow configuration, keeping practices on schedule.
• Lead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate findings into agent configuration.
• Coordinate between practice IT, integration engineers, and product teams to identify and clear blockers quickly.
• Train front-office teams and manage go-live and hypercare until each practice is stable and confident.
• Hand off to account management with fully documented workflows and success metrics.
• Develop repeatable implementation playbooks and tooling to support the company’s scaling trajectory.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed