Sr Associate Implementation Manager

Zoom

2d • $88,600 - $177,300 • Remote

About The Position

The Sr Associate Implementation Manager is the primary driver of customer time-to-value, guiding a high-volume book of growth and commercial customers through structured onboarding from kickoff to launch. The role leads configuration workshops, facilitates architecture discovery, and connects technical setup to each customer's sales and marketing workflows. It also surfaces implementation patterns to improve shared team playbooks and helps customers become informed, self-sufficient users after go-live. Hands-on CRM implementation experience with Salesforce and/or HubSpot is required; candidates without it will not be considered.

The Implementation team works across customer success, technical delivery, and product insight, using playbook-driven onboarding that balances consistency with the needs of each customer's go-to-market environment. The work supports Zoom's growth by helping new customers reach value on time and operate confidently.

Requirements

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience.
• Hands-on knowledge of Salesforce and/or HubSpot CRM infrastructure, including custom objects, field mapping, reporting dependencies, and lead or contact routing logic.
• Familiarity with the B2B go-to-market ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses.
• Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas and their data dependencies.
• Strong facilitation and communication skills, including the ability to explain complex concepts to technical and non-technical audiences.
• Excellent organization and time management across multiple concurrent customer engagements; comfort navigating ambiguity and a proactive approach to moving work forward.
• Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer-facing deliverables.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers through onboarding frameworks from kickoff through launch.
• Conduct architecture discovery to map CRM structures, data sources, and go-to-market tooling, and ensure configurations fit customer sales and marketing workflows.
• Configure CRM connectors such as Salesforce and HubSpot, data warehouse connections such as Snowflake and S3, segments, scoring models, and activation workflows.
• Drive customer milestones through kickoff sessions, configuration workshops, and training on platform mechanics and strategic value.
• Guide integration across sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms.
• Track milestone progress, proactively manage delivery risks, and escalate technical dependencies to CS Engineering when needed.
• Partner with Customer Success on smooth, well-documented implementation handoffs.
• Identify recurring patterns across implementations and improve shared playbooks, documentation, and delivery systems.

Benefits

• The benefits program offers a variety of perks, benefits, and options to support physical, mental, emotional, and financial health, work-life balance, and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed