Sr. Lead OBT Implementation Manager

Engine

18h • $185,000 - $210,000

About The Position

Engine is seeking a Senior Lead OBT Implementation Manager to own the path from a signed agreement to a live, booking travel management company (TMC). The role configures TMCs and their corporate accounts, trains agents, and manages activation timelines across several launches at once. As Engine’s first dedicated implementer, this person will build the TMC implementation playbook while delivering implementations, establish standards for future implementers, and improve the process as the business scales.

The role covers end-to-end TMC implementation, including discovery and scoping, project planning, configuration, GDS readiness, integrations, user acceptance testing (UAT), go-live, and 30-day stabilization. It also contributes implementation requirements and gaps to product planning and supports Sales with technical discovery, RFPs, and implementation scoping for enterprise TMCs.

Requirements

• At least 7 years of experience in implementation, onboarding, or customer success, including experience at a TMC or travel technology company.
• Experience building an implementation process rather than only executing an existing one.
• Hands-on GDS experience with at least one of Sabre, Travelport, or Amadeus.
• Hands-on experience administering or supporting an online booking tool such as Concur, Deem, or Spotnana, including profiles, policies, approvals, payment, and billing setup.
• Strong written communication skills, including the ability to create reusable guides and clear product briefs.
• Experience managing or mentoring other implementers, or building an implementation function from the first hire.
• Comfort using AI tools to document, diagnose, and scale implementation content while maintaining accuracy and depth.

Nice To Haves

• Experience with multiple GDS platforms.
• Experience working inside a TMC and familiarity with account-manager and agent workflows.
• Experience with direct bill, central billing, or corporate card setup in a travel program.
• Background in meetings and events or group travel.

Responsibilities

• Lead TMC implementations end to end, including kickoff, discovery and scoping, project plans, risk logs, go-live, and 30-day stabilization; manage several launches in parallel.
• Configure the platform for TMCs and their corporate clients, including travel policies, approval flows, traveler profiles, display and content rules, Engine-only and TMC-negotiated rates, and chain rate-access approvals.
• Own GDS readiness across Sabre, Travelport, and Amadeus, including pseudo-city and agency setup, PNR structure, queue placement, profile sync, and ticketing and mid-office handoffs.
• Scope and deliver integrations for SSO, HRIS profile feeds, expense systems, duty of care, reporting and BI, and commission tracking.
• Run UAT with TMC agents and corporate administrators, triage defects with Product and Engineering, and make go/no-go decisions.
• Build the implementation playbook, including standard timelines, configuration templates, UAT scripts, and migration runbooks for corporates moving from legacy OBTs or Engine.com self-serve to Engine OBT+.
• Train agents, administrators, and travel managers, and create reusable written and video training materials.
• Document TMC requirements and product gaps and bring the implementation perspective into product reviews.
• Support Sales with pre-sale technical discovery, RFPs, and implementation scoping for enterprise TMCs.

Benefits

• Equity for all employees.
• Some roles are eligible for bonuses or commissions.
• Benefits are available; the posting directs candidates to Engine's full benefits list.
• Hybrid-hub work model, with roles based in an office or fully remote depending on role needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed