Senior OBT Success Manager

Engine

20h • $160,000 - $215,000

About The Position

The Senior OBT Success Manager owns post-launch success for a portfolio of TMC partners and their corporate accounts, ensuring agents are trained and using the tool, corporate accounts migrate on schedule, and bookings happen on Engine. The role is the primary relationship owner for TMCs and key corporate accounts, the first point of contact for post-launch issues, and responsible for turning launches into growing partnerships.

The manager partners with the Implementation Manager from contract signature through launch, owning the commercial and relationship track while Implementation owns configuration, agent training, and first booking. They establish migration plans and activation milestones, monitor partner health and adoption, lead business reviews and check-ins, coordinate issue resolution, identify expansion opportunities, collaborate with Business Development on co-selling, and represent TMC and agent feedback internally.

Requirements

• 8+ years in partner success, customer success, or strategic account management, ideally in corporate travel, TMC or booking-tool products, or B2B SaaS.
• Track record of managing a portfolio of B2B relationships with measurable revenue or GBV outcomes.
• Experience working alongside or coordinating with implementation or technical teams without owning the implementation.
• Strong data orientation and ability to use metrics to diagnose problems and steer partner conversations.
• Strong written, verbal, and asynchronous communication skills, including the ability to summarize a complex partner situation clearly for a VP.
• Comfort structuring work independently with limited direction.

Nice To Haves

• Prior experience at, or selling into, a TMC; understanding of agency economics, GDS relationships, and moving a corporate account to a new booking tool.
• Familiarity with corporate booking tools, GDS content, or hotel distribution.
• Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks.
• Exposure to commission, override, or GBV-based commercial models.

Responsibilities

• Own post-launch success for a portfolio of TMC partners and their corporate accounts, from first booking through sustained GBV growth on Engine content.
• Partner with the Implementation Manager from contract signature through launch, owning the commercial and relationship track while Implementation owns configuration, agent training, and first booking.
• Define corporate-account migration plans and activation milestones with each TMC, hold both sides accountable, and own the handoff from Implementation to ongoing success management.
• Monitor TMC health across trips booked, lodging attached to Engine content, agent and traveler adoption, account migration pace, and support volume; flag risks and act before they compound.
• Lead QBRs for strategic TMCs and regular health check-ins for smaller agencies, using them to set the next-quarter plan with each partner.
• Serve as the first line of escalation for post-launch TMC issues, coordinating with Implementation, Support, and Product to drive resolution.
• Identify expansion within each TMC’s footprint, including additional corporate accounts and air, car, Groups, and Engine X on Engine content; co-sell with the Business Development team.
• Bring TMC and agent feedback to Product and Implementation and represent the live TMC base internally.

Benefits

• Equity for all employees.
• Some roles are eligible for bonuses or commissions.
• Benefits are described as available, with the full list provided at engine.com/culture; specific benefits are not enumerated in the posting.
• Hybrid-hub work model, with offices or fully remote options depending on role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed