Implementation Analyst PHS

The Standard•Portland, OR

1d•$66,000 - $96,250

About The Position

In this customer-facing role, the Implementation Analyst leads and manages onboarding for new Employee Benefits groups in the small-case market. The role gathers and validates sold-case information, coordinates with internal partners to ensure accurate contract drafting and billing, guides customers through installation, and supports a smooth transition to ongoing service. The analyst uses knowledge of the onboarding lifecycle to resolve issues, build customer trust, and contribute insights to continuous improvement.

Requirements

High school diploma or equivalent.
At least 3 years of group insurance experience, including employee benefits and direct customer interaction.
Experience in project management, benefits administration, case management, customer service, or sales.
Demonstrated ability to resolve customer issues and manage complex onboarding activities.
Experience using Salesforce or similar CRM tools.
Background collaborating with cross-functional teams in a process-driven environment.
Familiarity with contract setup, billing processes, or Policyholder Services operations.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Gather and confirm sold-case information from sales, producers, and customers.
Submit accurate group data to Policyholder Services and partner through the scrub process.
Lead customers through contract review, billing setup, and use of service tools such as AdminEase.
Install new groups and transition them to the assigned Account Specialist.
Bring customer insights to continuous improvement efforts and collaborate on process enhancements.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with matching company contributions
Annual incentive bonus plan
Paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure
Opportunities for career growth and advancement
Paid parental leave
Adoption and surrogacy assistance
Employee giving program that double matches donations to eligible nonprofits and schools