Implementation Specialist: College and Career Readiness Software Support
Douglas County School District•Wilcox, GA
•$75,451 - $114,297
About The Position
Develops and enhances system organization, particularly for project management, systems integration, and system enhancements. Provides prompt and courteous technical support and assistance to district staff using college and career readiness software. Supports professional development opportunities and promotes positive community relations among district and community clientele. The role also supports system integration, reporting, training, documentation, and collaboration with district staff, the Information Technology office, and software vendors.
Requirements
- Bachelor's degree required.
- Strong oral, written, and interpersonal communication skills, with the ability to tailor communications to varying levels of technology literacy.
- Computer application skills, including Microsoft Office and Google Suite.
- Ability to work collaboratively with stakeholders to support positive outcomes.
- Ability to perform responsibilities without close supervision.
- Strong organizational and time management skills.
- English verbal and written communication skills, including the ability to read and comprehend written, graphic, and oral instructions.
- Ability to use general office equipment.
- Observe district policies and procedures.
Nice To Haves
- Three years of software support experience preferred, but not required.
Responsibilities
- Assist with integration of college and career readiness software with other systems, such as Infinite Campus.
- Provide Level I/II support for the district college and career readiness software.
- Maintain documentation, the knowledge base, and self-support resources.
- Provide CDE Special Education State reporting support.
- Project manage system integration.
- Manage the organization of professional learning opportunities.
- Help maintain professional development opportunities, including requesting courses in professional development software, assisting users with registration and course navigation, and reviewing completed-course feedback.
- Assist with training district staff on the college and career readiness software.
- Support Student Success Directors with support plan software integration and data extraction.
- Collaborate with the Information Technology office on system data integration.
- Collaborate with software vendors on improvements, updates, and corrections.
- Perform other related duties as assigned or requested.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Health savings account (HSA)
- Flexible spending accounts (FSA)
- District-paid and voluntary supplemental life and accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Voluntary critical illness and accident insurance
- Employee assistance program (EAP)
- Voluntary 401(k), 403(b), and 457 retirement plan options
- Voluntary 403(b) savings plan with up to a 4% District match for up to five years from date of hire
- Paid off-track time
- Sick time
- Personal time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
