Houseperson Jobs

About The Position

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.
• Must arrive and clock in on time for each shift, follow designated break times, and provide sufficient call-out notice as directed by a supervisor.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
• Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms or public spaces as needed.
• Complete operational checklists accurately and at designated times and provide timely, accurate shift handover reports.
• Store and retrieve guest luggage or packages in storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor the placement and condition of public-space furniture and report issues to management.
• Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members to support a welcoming guest environment.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide notice for shift call-outs as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members