Houseperson

MCR • El Paso, TX

21d • $14 - $14 • Onsite

About The Position

The Houseperson helps maintain a clean, organized, and safe hotel while supporting guest satisfaction and the housekeeping team. The role includes handling guest luggage and packages, cleaning guest hallways, stairwells, service areas, and ice rooms, and collecting trash from exterior receptacles and hotel grounds. The Houseperson also collects trash and soiled linen from housekeepers and delivers it to the laundry room; monitors public-space furniture and reports issues to management; maintains linen closet and guest-amenity stock; replenishes supplies in assigned guestrooms; and stocks and maintains the housekeeping cart.

All team members are expected to provide friendly guest service, contribute to guest satisfaction, handle challenging guest situations with hospitality and urgency, maintain a strong knowledge of hotel features and amenities, and support hotel groups and events. Team members keep front- and back-of-house areas clean and organized, complete operational checklists accurately and on time, provide accurate shift handover reports, wear an approved clean uniform and nametag, and collaborate professionally with colleagues. The role requires following established guidelines, working effectively under pressure, communicating clearly, and being willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The employee must be at least 18 years old. Physical demands include stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.
• Must arrive and clock in on time for each shift, follow designated break times, and provide sufficient call-out notice as directed by a supervisor.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
• Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms or public spaces as needed.
• Complete operational checklists accurately and at designated times and provide timely, accurate shift handover reports.
• Store and retrieve guest luggage or packages in storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor the placement and condition of public-space furniture and report issues to management.
• Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members to support a welcoming guest environment.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide notice for shift call-outs as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed