Houseperson

PRIME GROUP•Marathon, FL

12d•Onsite

About The Position

The Houseperson supports the overall success of the hotel by maintaining clean public areas and helping deliver attentive guest service at Curio by Hilton. The role involves cleaning and maintaining public spaces and housekeeping equipment, replenishing and organizing supplies, assisting guests with special requests, and following safety, security, service, and brand standards. The position is at Faro Blanco Resort Yacht Club in Marathon, Florida, and reports to the Associate Housekeeper.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
Excellent interpersonal and communication skills.
Strong work ethic and a detail-oriented, hands-on approach.
Ability to interact with guests and associates in a friendly and positive manner, using empathy and proactive problem-solving.
Personal accountability and pride in results.
Ability to stand, walk, and reach with hands and arms for extended periods; occasional sitting, climbing, balancing, stooping, kneeling, or crouching.
Ability to lift up to 40 pounds.

Nice To Haves

Experience in upscale or full-service resort hospitality, including Hilton.

Responsibilities

Display hospitality, professionalism, and respect toward guests, vendors, and co-workers.
Follow PMG Hospitality’s Company Standards of Service and Brand Standards and complete required training.
Maintain a clean, neat appearance, including wearing a complete uniform and name tag.
Clean furniture, elevators, glass, planters, and other surfaces in public areas, including the lobby, pool, and public restrooms.
Sweep and vacuum floors, hallways, and stairwells; spot-clean walls, carpets, and light fixtures.
Maintain, clean, and store housekeeping equipment and carts, and empty vacuum bags as needed.
Remove trash and dirty linens from housekeeping carts and pick up trash in parking lot and garden areas.
Replenish storeroom supplies, rotate linens, maintain shelf organization, and notify a supervisor of shortages.
Report maintenance problems and complete work repair orders.
Turn in items left in rooms to management for Lost and Found handling.
Deliver special-request items, such as cribs, to guest rooms.
Maintain safe working conditions and security by following safety and emergency procedures.
Maintain the security of keys and hotel access as assigned.