Houseperson

MCR Hotels•Troy, AL

11d•Onsite

About The Position

The Houseperson helps maintain clean, organized, safe, and welcoming hotel spaces at the Courtyard by Marriott Troy. The role supports guests and housekeeping operations by handling luggage and packages, maintaining guest hallways, stairwells, service areas, ice rooms, exterior garbage receptacles, parking areas, the pool area, and common grounds. The Houseperson collects trash and soiled linen from housekeepers and takes them to the laundry room; maintains linen closets, guest amenities, and housekeeping carts; replenishes supplies in assigned guestrooms; and monitors public-space furniture, reporting issues to management. All team members are expected to contribute to guest satisfaction, cleanliness, product consistency, and teamwork. This includes greeting guests warmly, using names when possible, responding to guest concerns with hospitality and urgency, maintaining clean and organized workspaces, completing operational checklists accurately and on time, communicating professionally, and wearing a clean approved uniform and nametag while well-groomed. Team members may be asked to help clean guest rooms and public spaces as needed and perform other job-related duties assigned by authorized personnel. The position requires a positive, willing-to-learn attitude; the ability to follow guidelines, work under pressure, communicate clearly, listen to and resolve concerns, and provide guest service. Applicants must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The role involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist movements, and carrying housekeeping items such as linens, trash, or vacuums. Reasonable accommodations may be made for employees with disabilities absent undue hardship. Employment is at will, and the employer may change or assign duties.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for every shift, clock out at the scheduled shift ending time unless otherwise directed, never work off the clock, and follow scheduled break clock-in/out requirements.
Must provide sufficient notice when calling out, as directed by a supervisor.
Must be able to perform the role's physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive wrist, hand, and finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, events, and role-relevant technology.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain a well-groomed appearance.
Store and retrieve guest luggage or packages in storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver them to the laundry room.
Monitor public-space furniture placement and condition and report issues to management.
Maintain stock levels in guest-floor linen closets and guest amenities.
Replenish amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.
Communicate clearly, honestly, and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Clock in and out for breaks at the designated scheduled times and provide call-out notice as directed by a supervisor.
Perform other job-related duties and follow other job-related instructions assigned by authorized personnel.