Houseperson

MCR • Troy, AL

11d • $10 - $12 • Onsite

About The Position

The Houseperson supports hotel cleanliness, guest satisfaction, and smooth housekeeping operations at Courtyard by Marriott Troy, Alabama. The role includes handling guest luggage and packages; cleaning and maintaining hallways, stairwells, service areas, ice rooms, exterior trash receptacles, parking areas, pool areas, and common grounds; and keeping front- and back-of-house spaces clean and organized. The Houseperson collects trash and soiled linen from housekeepers and delivers it to the laundry room, monitors public-space furniture, restocks guest-floor linen closets and amenities, replenishes supplies in assigned guestrooms, and maintains the housekeeping cart.

All team members are expected to provide friendly, attentive service; support guest satisfaction and recovery; know hotel features and amenities; follow relevant technology and phone-service standards; and help keep guest rooms and public areas clean and safe as needed. The role also requires completing operational checklists accurately and on time, contributing to effective shift handovers, wearing an approved clean uniform and nametag, and communicating and collaborating professionally with colleagues. The position may involve other job-related duties assigned by authorized personnel.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must meet the role’s physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist/hand/finger motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, groups, and events relevant to the role.
• Answer incoming calls using the approved friendly greeting.
• Help keep front- and back-of-house areas clean, organized, and safe, including guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Communicate and collaborate professionally with team members and be willing to help beyond traditional role boundaries.
• Store and retrieve guest luggage or packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor the placement and condition of public-space furniture and report issues to management.
• Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Arrive and clock in on time, follow scheduled clock-in and clock-out procedures, take breaks as scheduled, and provide sufficient notice for call-outs as directed.
• Perform other job-related duties and follow other job-related instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed