Houseperson

Hotel Marcel (Charlestowne Hotels)•New Haven, MI

10d•Onsite

About The Position

The Houseperson maintains the cleanliness and appearance of the hotel and provides customers with quality service in a timely and friendly manner. The role includes cleaning and maintaining indoor and outdoor hotel areas, performing deep-cleaning tasks, delivering requested housekeeping items to guest rooms, responding to guest requests, and handling lost-and-found items. It also involves sorting and inspecting laundry and linens, operating washers, dryers, linen feeders, and table-linen ironing machines, and monitoring supplies to minimize waste. The position has no supervisory responsibilities. The employee occasionally works with cleaning fluids and solvents and operates hand tools and cleaning equipment in a usually moderate-noise environment.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money, weight, volume, and distance measurements.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to perform the listed physical demands, including standing, walking, handling tools or controls, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and regularly lifting or moving up to 10–15 pounds, frequently up to 20–30 pounds, and occasionally more than 35 pounds.
Required vision abilities include close vision, distance vision, depth perception, and adjusting focus.

Responsibilities

Clean and maintain the hotel lobby, hallways, public restrooms, and other public areas.
Clean and maintain surrounding areas, including the sidewalk, brass awning poles, signage, entrance, and alley.
Deep clean assigned hotel areas, including shampooing rooms and public areas, washing windows, cleaning light fixtures, and cleaning guest elevators and elevator tracks.
Clean and maintain back-of-house areas.
Deliver requested housekeeping items, such as hair dryers, ironing boards, and irons, to guest rooms.
Collect assignments, keys, pager, and special guest requests from the supervisor at the beginning of the shift.
Check and replenish supplies and cleaning tools.
Greet guests and respond to their requests promptly and in a friendly manner.
Follow procedures for entering and leaving guest rooms.
Submit found items to the Housekeeping department as lost and found, documenting the date, location, description, and finder’s name.
Receive and sort laundry by kind, color, and degree of soil; inspect laundry and linens and record damaged or stained items.
Operate computer-driven washers and dryers according to recommended capacity and manufacturer guidelines.
Operate linen feeder and table-linen ironing machines.
Monitor and control supplies, minimize waste, and report discrepancies to the supervisor.