Houseperson

MCR • King of Prussia, PA

8d • $16 - $17 • Onsite

About The Position

The Houseperson helps maintain clean, organized, and safe hotel spaces while providing friendly service to guests. The role supports housekeeping by maintaining guest hallways, stairwells, service areas, ice rooms, common grounds, and other front- and back-of-house areas. Duties also include handling guest luggage and packages, collecting trash and soiled linen, replenishing guestroom and linen-closet supplies, and keeping housekeeping carts stocked. The Houseperson is expected to follow operational procedures, communicate professionally, collaborate with the hotel team, and contribute to guest satisfaction and cleanliness standards. This position may also involve other job-related duties assigned by an authorized supervisor.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
• Must clock in and out for breaks at scheduled times and provide sufficient call-out notice as directed by a supervisor.
• Must be able to meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly, use guests’ names when possible, and provide helpful, hospitable service throughout their stay.
• Handle challenging guest situations with a sense of urgency and hospitality, and support guest satisfaction.
• Maintain knowledge of hotel features, amenities, groups, and events relevant to the role.
• Keep front- and back-of-house work areas clean, organized, and safe; pitch in to clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Wear an approved, clean uniform and nametag and maintain appropriate grooming.
• Store and retrieve guest luggage or packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and remove trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor public-space furniture placement and condition and report issues to management.
• Maintain stock in guest-floor linen closets, replenish guest amenities and assigned guestroom supplies, and stock and maintain the housekeeping cart.
• Communicate clearly, honestly, and professionally with team members and collaborate to support a welcoming guest environment.
• Follow scheduled clock-in, clock-out, and break procedures; provide notice when calling out as directed by a supervisor.
• Perform other job-related duties as assigned by authorized personnel.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed