Houseperson

MCR•Midland, TX

21d•$14 - $15•Onsite

About The Position

The Houseperson supports hotel cleanliness, organization, guest service, and housekeeping operations at the Hilton Garden Inn Midland. The role includes maintaining guest hallways, stairwells, service areas, ice rooms, exterior garbage receptacles, the parking lot, pool area, and common grounds; collecting trash and soiled linen from housekeepers and delivering it to the laundry room; handling guest luggage and packages; monitoring public-space furniture; and restocking linen closets, guest amenities, guestrooms, and housekeeping carts. The Houseperson is also expected to support the hotel’s general standards for friendly guest interactions, cleanliness, product consistency, quality, and teamwork. Team members are expected to greet guests warmly, use guests’ names when possible, respond to concerns with hospitality and urgency, maintain knowledge of hotel features and events, and follow role-relevant technology and phone procedures. They must keep work areas clean and organized, complete operational checklists accurately and on time, provide accurate shift handovers, wear an approved clean uniform and nametag, and communicate and collaborate professionally. Team members may be asked to assist with cleaning guest rooms and public spaces as needed and perform other job-related duties assigned by authorized personnel. The role requires a positive, service-oriented attitude; the ability to follow established procedures, communicate clearly, listen and resolve concerns, and work effectively under pressure. Candidates must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves physical activities such as stooping, climbing, balancing, kneeling, crawling, prolonged standing and walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, prolonged standing and walking, repetitive motions, and lifting housekeeping items.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated scheduled time.
Must provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
Respond to challenging guest situations with hospitality and urgency; support guest concerns and requests.
Maintain knowledge of hotel features, amenities, groups, and events relevant to the role.
Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain professional grooming.
Store and retrieve luggage or packages for guests in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and remove trash and debris from the parking lot, pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets and guest amenities; replenish amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.
Communicate clearly and professionally and collaborate with colleagues to support guests and hotel operations.
Follow scheduled clock-in, clock-out, break, and call-out procedures.