Houseperson (Part-Time Common Area & Room Attendant)

Hilton Grand Vacations • Virginia Beach, VA

22d • Onsite

About The Position

Ocean Beach Club Resort and Oceanaire are hiring a part-time Houseperson in Virginia Beach. The position provides cleaning services for guest and owner units, offices, the lobby, and common areas in accordance with quality and productivity standards. The role is expected to demonstrate commitment to the resort's Spirit of Service culture toward guests and team members. The shift is evenings, 5 p.m. to 12 a.m.

Requirements

• High school diploma or equivalent.
• Flexible schedule and ability to work weekends and holidays.
• Cleaning background in homes, offices, or hotels.
• Customer service or similar related experience.
• Flexibility and adaptability to changing work volumes and staffing.
• Ability to work under pressing deadlines in a fast-paced environment.
• Ability to bend, stoop, walk, and lift, push, or pull up to 25 pounds, with or without reasonable accommodation.
• Physical ability to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
• Ability to tolerate environmental factors such as humidity, cold, heat, dust, and noise.

Nice To Haves

• One to three years of job-related experience.

Responsibilities

• Clean guest corridors, landings, stairwells, assigned units, offices, and public areas, including restrooms; vacuum and clean carpets and empty trash receptacles.
• Assist with furniture moves and perform heavy cleaning.
• Strip checkout rooms of dirty linen and trash.
• Push and pull linen carts weighing 200 pounds or more and move heavy items for storage and presentation.
• Transport, sort, and fold clean and dirty linen from guest corridors and the dirty linen chute collection area.
• Replenish linen and guest amenities in storage closets.
• Assist management in maintaining an accurate inventory of linen and supplies.
• Complete deliveries and requests in a timely manner and ensure delivered items are clean and in working order.
• Check storerooms for cribs, highchairs, pack-and-plays, and bed rails, and ensure they are in safe condition.
• Greet guests and respond to requests promptly with friendly and sincere acknowledgement.
• Know resort services, activities, and local attractions to assist with guest inquiries.
• Report deficiencies in maintaining rooms to resort standards.
• Assist co-workers as requested, including helping clean guest rooms and change bed linens.
• Follow safety procedures and standards, recognize emergency situations, and act appropriately.
• Follow key control protocol.
• Keep departmental assets and supplies secured and orderly in storage areas.
• Tag and identify lost-and-found items and promptly turn them in.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health care options, with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED