Houseperson/Room Attendant

CoralTree Hospitality•Sunriver, OR

About The Position

The Houseperson/Room Attendant responds to the needs of Housekeeping, Management, Front Desk, Dispatch, and guests while maintaining cleanliness in assigned units and public areas to support guest satisfaction and AAA Four Diamond Standards. The role follows required procedures for handling, cleaning, disposing of, or moving objects and materials, including cleanup of blood, infectious materials, or body fluids containing blood in accordance with OSHA Bloodborne Pathogen Standards. The position supports Sunriver Resort’s Core Values of Trust, Open & Honest Communication, and Commitment, and strives to deliver exceptional service to internal and external guests. The employee exemplifies the Sunriver Resort culture and supports its mission and vision to be the destination of choice for guests, owners, and associates.

Requirements

Ability to work in a variety of weather conditions, including rain, wind, snow, and heat.
Ability to walk, climb into and out of, and operate a vehicle frequently; occasional stair climbing is required.
Ability to repetitively lift, push, pull, and carry up to 15 lbs.; frequently handle up to 25 lbs.; and occasionally handle up to 75 lbs.
Ability to twist, bend, and squat frequently; kneel or crawl occasionally; and infrequently climb a ladder.
Ability to perform repetitive hand and arm movements, pushing and pulling, and simple grasping frequently; squeezing, overhead reaching, and fine manipulation occasionally.
Follow OSHA Bloodborne Pathogen Standards when handling or cleaning blood, infectious materials, or body fluids containing blood.

Responsibilities

Respond promptly to service calls and guest, Front Desk, or Housekeeping requests.
Remain alert to safety issues and report safety incidents to the on-duty supervisor.
Use company property, supplies, and equipment responsibly.
Deliver requested guest items and keep houseperson vehicles stocked and orderly.
Receive and store incoming freight accurately and promptly.
Organize, clean, secure, maintain, and upkeep storage closets and facilities.
Keep accurate and legible service records and maintain effective key control and security for keys, buildings, and vehicles.
Strip homes and collect used linens and amenities for laundering.
Assist housekeeping staff with bed making and room-turnover tasks.
Collect and dispose of trash from rooms, common areas, and designated routes.
Use a leaf blower to clear debris from exterior entryways, patios, and walkways.
Deliver propane safely and promptly to assigned units, handling and placing it properly.
Clean accommodations within Caldera Springs and clean lobbies, lounges, restrooms, corridors, stairways, locker rooms, and other work areas.
Assist with cleaning public facilities, including Lake House and Forest House, as needed.
Clean and sanitize designated areas to Sunriver Resort standards and perform deep cleans of properties.
Sweep exterior areas and clean outdoor furnishings.
Change soiled linens and make beds according to resort protocol.
Keep the housekeeping caddy clean, stocked, and orderly.
Dust and polish furniture and equipment; dust window blinds.
Empty wastebaskets and transport trash and waste to disposal.
Replenish drinking glasses, guest amenities, linens, and bathroom linens.
Follow lost-and-found procedures and respect guest property; do not remove articles from occupied rooms.
Wash windows, walls, ceilings, and woodwork; wax and polish as needed.
Operate mechanized cleaning equipment, including vacuums, polishers, and buffers.
Clean and sanitize wash basins, mirrors, commodes, tubs, and showers daily.
Report needed repairs promptly to a supervisor.