House Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent
• Energy, enthusiasm, and a genuine passion for leading people
• Must be 18 years of age or older as required by state or local law
• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Nice To Haves

• Keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.
• Stay calm and professional under pressure and during high-volume periods on the floor
• Recovers quickly when things go off-script and keeps the team focused on what matters
• Models stability and positivity so the team knows how to respond when things get hectic
• Approaches obstacles and setbacks as problems to solve, not reasons to slow down
• Gives clear direction, listens well, and keeps your team and guests always in the know.
• Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift
• Coaches team members directly and, in the moment, so feedback lands while it's still relevant
• Listens to guests and Associates with genuine attention and responds in a way that builds trust
• Keeps the management team informed on shift performance, team dynamics, and operational issues
• Sets the standard for the guest experience and make sure your team delivers it every single time.
• Holds the team accountable for delivering consistently exceptional guest experience throughout the shift
• Addresses guest concerns quickly, professionally, and in a way that turns the situation around
• Anticipates what guests need and coaches the team to stay one step ahead
• Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way
• Owns the shift, pushes the team to perform, and takes pride in a venue that runs the way it should.
• Sets clear performance expectations and holds the team accountable for meeting them every shift
• Keeps service standards, cleanliness, and operational execution consistently high throughout the shift
• Identifies gaps in team performance or venue operations and addresses them directly and quickly
• Takes ownership of shift outcomes, whether things went great or there's something to improve

Responsibilities

• Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard
• Coach and develop team members in real time to build skills, confidence, and accountability
• Uphold operating procedures, service standards, and safety protocols throughout every shift
• Drive Associate engagement and create an environment where people are proud to work
• Execute opening and closing procedures with consistency and attention to detail
• Ensure work rules, compliance standards, and SOPs are followed across the team during your shift
• Manage shift flow and adjust in real time when volume, staffing, or guest needs change
• Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed
• Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring
• Be the kind of leader your team wants to follow, and your guests remember for the right reasons
• Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf
• Perform other operational duties as assigned by your manager

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform