House Manager Jobs

About The Position

Requirements

• At least one year of previous industry experience.
• Two years of customer service experience.
• Logical thinking and problem-solving ability.
• Strong communication and active listening skills.
• Ability to follow directions and work with teams.
• Positive attitude and ability to maintain composure in stressful situations.
• Obtain Fair Housing certification before interacting with prospects or residents.
• Competent computer skills and ability to use Microsoft Office applications.
• Ability to work evenings and weekends.
• Present a neat, clean, and professional appearance at all times.
• Reliable transportation.

Nice To Haves

• CALP credential preferred, but not required.
• Experience with industry software such as Yardi or OneSite; Entrata knowledge preferred, but not required.

Responsibilities

• Generate and complete resident renewals.
• Work with Marketing to plan and carry out resident retention campaigns and activities.
• Assist the Property Manager and Regional Manager with assigned or needed tasks.
• Ensure rents and late fees or check charges are collected and posted promptly.
• Generate necessary legal actions and processes in accordance with state and company guidelines.
• Represent the company professionally at all times.
• Confirm leases and related paperwork are completed and entered accurately and promptly.
• Maintain current resident files in digital and physical formats.
• Support staff teamwork and lead by example in creating a harmonious work environment.
• Maintain the community's appearance and ensure repairs are recorded and completed promptly.
• Learn and ensure compliance with company, local, state, and federal safety rules.
• Direct staff to follow a safety-first principle and correct unsafe conditions promptly.
• Perform other tasks as directed.

Benefits

• Medical, vision, and dental insurance at no cost to the employee for employee-only coverage; family plans are available.
• Life and AD&D insurance at no cost to the employee for employee-only coverage.
• Long- and short-term disability coverage at no cost to the employee.
• Paid vacation, sick/personal days, and holidays.
• Weekly pay.
• 401(k) employer match up to 4%, with automatic enrollment.
• Flexible schedule.
• 20% discount on an apartment at any company property after the first 90 days of employment.
• $1,000 sign-on bonus.