Fisher House Assistant Lodging Manager

Air Force District of Washington•Andrews AFB, MD

3d•Onsite

About The Position

This is a Non-appropriated Fund (NAF) position assigned to the Fisher House at Joint Base Andrews. It is a regular full-time position guaranteed 40 hours per week. The Assistant Lodging Manager assists with executive management and administration of the Fisher House lodging facilities and performs the Lodging Manager’s duties in their absence. The position supports guest-room scheduling, check-ins and check-outs, room assignments, guest orientation, inspections, guest conduct monitoring, and the development and implementation of operational policies. It also supports budget development and oversight, financial reviews, facility operations, maintenance, housekeeping, guest relations, marketing, and coordination with other organizations. The role supervises housekeeping staff, volunteers, and contract workers, and helps ensure compliance with applicable health, sanitation, safety, EEO, and affirmative-action requirements. The incumbent must complete a background investigation with favorable results and be able to work a variable schedule, including weekends, nights, and on-call duty as needed. Applicants must meet the stated experience requirements; education cannot substitute for experience. The position may require a probationary period and satisfactory completion of pre-employment requirements.

Requirements

Progressively responsible administrative, technical, professional, or other experience demonstrating knowledge of executive management principles and practices.
Experience may have been gained in a military or commercial hotel.
Experience must include responsibility or supervision demonstrating skill and knowledge in activity management planning and programming, economic soundness of program operations, accounting, supply procedures, facility management and renovation, and supervision of subordinate staff.
Ability to work a variable schedule, including weekends, nights, and on-call duty as needed.
Complete a background investigation with favorable results.
Education cannot be substituted for the required experience.
Applicants must provide proof of claimed preference or priority eligibility by the closing date, if applicable.
Applicants must satisfy applicable citizenship or residency requirements described in the announcement.
Male applicants born after December 31, 1959, must be registered for Selective Service.
Direct deposit is required.
Satisfactorily complete an E-Verify employment verification check.
Satisfactorily meet pre-employment requirements before entering on duty.
Be able to provide a REAL ID or an authorized combination of source identity documents for installation access.

Responsibilities

Assist the Fisher House Lodging Manager with executive management and administration of the facilities.
Participate in executing policies and procedures for room scheduling, guest check-ins and check-outs, and guest orientation.
Assign guests to available rooms and check guests out.
Inspect vacant rooms and common areas daily for cleanliness and maintenance issues.
Monitor guest conduct.
Assist in developing and implementing policies concerning eligibility, referrals, admission, length of stay, and expenditures.
Participate in developing, executing, reviewing, and analyzing nonappropriated and appropriated fund budgets.
Structure the organization to use resources efficiently and effectively in lodging operations.
Conduct assigned studies or reviews of lodging conditions, compliance, and financial management and controls.
Implement new operational procedures, regulations, and guidelines.
Help ensure compliance with Air Force health, sanitation, and safety rules and regulations, and maintain a hazardous material log.
Assist the manager with budgeting, controls, operational reporting, maintenance, housekeeping, and guest relations.
Coordinate with Financial Management, Civil Engineering, and other organizations to obtain assistance and support.
Review weekly and monthly status against budget controls and make necessary spending adjustments.
Identify and assess problems and propose solutions to the manager.
Assist with marketing and public education, internal manuals and publications, Fisher House magazine articles, and website updates.
Supervise subordinate housekeeping staff, volunteers, and contract workers.
Conduct employee education and training and periodic reviews.
Ensure federal-mandated EEO and affirmative-action plans are observed.
Perform the Lodging Manager’s duties in their absence.
Perform other related duties as assigned.