LODGING MANAGER

Camp Richardson•South Lake Tahoe, CA

3d•$75,000 - $85,000•Onsite

About The Position

Camp Richardson Hospitality LLC is hiring a Lodging Manager to oversee Guest Services, Housekeeping, Laundry, Room Revenue, Campgrounds, and Public Areas, ensuring an extraordinary experience for resort guests and visitors. The role includes coaching and mentoring staff, providing training on professional conduct and service standards, and ensuring adherence to company policies and procedures. The position oversees 27 hotel rooms, 40 cabins, a beachside inn, the Camp Richardson House, two campgrounds, and an RV village with more than 200 campsites. The manager will have approximately 40–50 direct reports during the peak summer season and reports to the General Manager. No housing is provided. The stated pay rate is $75,000–$85,000.

Requirements

Positive and professional written and verbal communication skills.
Ability to work a variety of day, night, weekend, and holiday shifts, including being on call.
Expert computer skills, including Microsoft Word, Excel, and Outlook, and rooms-management-related systems.
High school diploma or equivalent required.
Three years of front desk, room registration, or hospitality experience.
Two years of supervisory experience.
Ability to spend most of the shift on their feet, up to eight hours per day, in a fast-paced environment and in close proximity to other people.
Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally; frequent bending, twisting, and squatting are required.

Nice To Haves

Bachelor’s degree in hospitality or a Sales and Marketing-related field.
National Park and/or resort experience.

Responsibilities

Recruit, interview, hire, and train Guest Services, Housekeeping, Campgrounds, and Public Areas staff to support safe, efficient operations and compliance with company policies and procedures.
Schedule staff in a timely and efficient manner, with attention to peak operating periods and labor management.
Inspect facility areas daily and work with the Lodging management team to ensure guest rooms and public areas meet company cleaning and safety requirements.
Ensure timely and effective communication among Housekeeping, Laundry, and Registration regarding daily room releases.
Maintain knowledge of the resort and surrounding area, and train staff to serve as an effective information resource for guests.
Develop and share knowledge of the company’s reservations and booking systems with Guest Services staff to support prompt, efficient service.
Respond to guest requests and complaints in a timely and professional manner.
Assist the General Manager with preparing budgets and monitor Rooms Department revenues and expenses monthly.
Communicate with other departments about guest room availability, maintenance concerns, and other room-management requests.
Create programs that support positive team member relations with staff and guests and a productive work environment.
Supervise Lodging staff and provide professional development and recognition to support employee growth and bench building.
Comply with and ensure compliance with lost-and-found and key-security procedures.

Benefits

401(k) plan for seasonal and year-round employees, with company matching after one year.
56 hours of paid sick time, which may also be used as PTO.
Medical, vision, dental, and pet insurance for year-round employees.
Employee parking on site.
Competitive pay rates.
Employee Assistance Program.
Returning seasonal job offers.
50% discount on hotel rooms and campsites, based on occupancy and General Manager approval.
50% discount on retail merchandise, including jewelry.
25% discount at the deli and convenience store.
50% off meals for a family of four for a special occasion, excluding alcoholic beverages.
50% discounted meals on site while on the clock.
Ability to transfer to other locations throughout the United States through ExplorUS.