Staff Assistant Family Lodging

Lehigh Valley Health Network • Allentown, PA

6d • Onsite

About The Position

The Staff Assistant Family Lodging supports guests at the Hackerman-Patz House, a hospital-based family lodging facility. The role welcomes guests in a professional, friendly, and responsive manner, assists with their arrival and departure, and uses computer systems to verify guest information and eligibility for reservations based on patient status. The assistant also handles a high volume of calls with proper phone etiquette and helps maintain a relaxing, inviting appearance throughout the house.

The position provides customer service to guests, colleagues, and vendors; coordinates with hospital departments to accommodate patients and support outpatient needs; manages reservations and payments; and performs daily operational tasks. It also documents monetary and in-kind donations, monitors supplies, reports maintenance needs to Engineering, and performs room checks.

Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service or the hospitality industry.
• Must be 18 years or older.
• Ability to learn and use multiple department software programs and systems.
• Strong phone etiquette and computer skills.
• Compassion and empathy.
• Ability to exercise independent judgment in a variety of staff-support situations.
• Comfort handling service recovery to address guest needs.
• Excellent organizational skills.
• Ability to communicate effectively with all department members in a busy environment.
• Compliance with HIPAA and ethical handling of confidential information.

Responsibilities

• Assist with guest reservations, including check-ins, check-outs, new reservations, stay extensions, and payment collection.
• Complete daily tasks such as directing the housekeeper, making room keys, balancing the cash journal, and securing storage areas.
• Provide high-quality customer service to guests, colleagues, and vendors.
• Maintain relationships with hospital departments to accommodate patients and support their outpatient needs.
• Collect and solicit monetary and in-kind donations from guests and the community, and document them.
• Monitor supplies and notify management when inventory is running low.
• Alert Engineering to maintenance issues and perform room checks.
• Verify guest information and eligibility for reservations based on patient status.
• Help maintain the appearance of the house as a relaxing, inviting environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED