Hyatt House Atlanta/Downtown - Housekeeping Manager OEM

Aimbridge Hospitality•Atlanta, GA

About The Position

The Housekeeping Manager oversees efficient operation of the Housekeeping Department in accordance with Aimbridge Hospitality standards. The role supervises housekeeping and laundry across guest rooms, front- and back-of-house areas, and public spaces, and manages staffing, training, inspections, supplies, payroll, inventories, guest concerns, and departmental procedures. Management-level associates are expected to work as much of each workday as needed to complete their responsibilities. For OEM associates, overtime applies and is calculated accordingly.

Requirements

At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency in Windows operating systems and company-approved spreadsheet and word-processing applications.
Valid driver's license for the applicable state.
Ability to communicate information and ideas clearly.
Ability to evaluate and choose among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to anticipate, prevent, identify, and solve workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to specific needs.
Effective listening and communication skills to understand, clarify, and resolve coworker and guest concerns.
Ability to work with financial information and data and perform basic arithmetic.

Responsibilities

Supervise Housekeeping and Laundry personnel and oversee daily departmental operations.
Inspect rooms and oversee daily inspections for arriving VIPs; ensure guest rooms, lobbies, hallways, and back-of-house areas meet company standards.
Establish and maintain the department's key-control system, and ensure proper radio use and etiquette.
Ensure compliance with company and brand training standards; train staff on their duties, safety procedures, and effective work practices.
Conduct employee performance appraisals, interviews, and hiring procedures; motivate, coach, counsel, and discipline personnel as appropriate.
Develop an assigned manager, sign off on competencies, and assist with placement.
Prepare staff schedules according to business forecasts, payroll budgets, and productivity requirements; submit the schedule and wage progress report to the General Manager weekly.
Review staff hours for payroll and submit them to accounting on time.
Conduct daily morning meetings, monthly department meetings, weekly staff meetings, and rotational training; attend all-employee meetings and other required functions.
Maintain required inventory levels of housekeeping and laundry supplies; order supplies and amenities, conduct inventories, and store, secure, and issue supplies appropriately.
Maintain purchase order, invoice-vouchering, and checkbook-accounting standards.
Monitor work orders, submit them to Engineering, and follow up on maintenance requests.
Respond to guest requests, complaints, situations, and accidents attentively and efficiently; review the Guest Request log and address problems proactively.
Protect guest privacy and security, and monitor VIPs, special guests, and requests.
Participate in scheduled Manager on Duty coverage and implement company policies and house rules.
Maintain current, accessible M.S.D. sheets and respond to emergencies using the information they contain.
Balance and clear room status nightly by reconciling the PM Housekeeping Report with the computer room-status report and resolving discrepancies.
Maintain Lost and Found procedures and policies.
Use the telephone and computer system to report and verify room status.
Ensure valet laundry is recorded and, where applicable, check incoming laundry at day's end to confirm all items have been returned.
Complete required reports promptly and efficiently, and establish additional departmental standards with General Manager approval.
Conduct regular maintenance and cleaning projects on a biannual basis.
Conduct weekly walkthroughs with the General Manager and Property Engineer.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Perform other duties as requested by the General Manager.