Sheraton Philadelphia Downtown - Banquets Manager OEM

Aimbridge Hospitality•Philadelphia, PA

About The Position

The Banquets Manager is responsible for the daily operational execution and financial control of banquet functions at the Sheraton Philadelphia Downtown. The role oversees event readiness and delivery in accordance with banquet event orders (BEOs), timelines, and brand standards, while coordinating with Sales, Culinary, Stewarding, and Engineering. The manager supervises, schedules, and trains banquet associates in compliance with union agreements and Aimbridge policies, manages staffing and labor productivity, and maintains a visible presence during events to uphold service standards. The position is accountable for banquet event check processing and posting in CI/TY, reviewing posted checks for accuracy and alignment with approved BEOs, and communicating billing discrepancies to Sales and Accounting. It also supports inventory control, stewarding coordination, food recovery, and consistent pre-shift meetings. The manager helps lead the team through hiring, training, coaching, and recognition, and performs other duties as assigned or operational needs require. This is an overtime-eligible manager position; overtime applies and is calculated accordingly.

Requirements

At least 3 years of Banquet Management and Banquet Setup experience.
High school diploma or equivalent, with at least 2 years of progressive hotel or related experience.
Supervisory experience required.
Proficiency with Windows operating systems.
Strong communication skills, including the ability to convey information clearly and listen effectively to coworkers and guests.
Problem-solving skills, including anticipating, identifying, and resolving workplace issues under pressure.
Ability to assimilate and analyze complex information from multiple sources and make quick, accurate decisions.
Comfort working with financial data and performing basic arithmetic functions.
Ability to adapt to a changing event schedule.
Current Food Handlers, Alcohol Awareness, CPR, and First Aid certifications.

Responsibilities

Manage daily banquet operations to ensure events follow BEOs, timelines, and brand standards.
Supervise, schedule, and train banquet associates in compliance with union agreements and Aimbridge policies.
Coordinate with Sales, Culinary, Stewarding, and Engineering to ensure event readiness and accuracy.
Manage staffing levels, labor productivity, and real-time operational adjustments.
Maintain a visible presence during events to ensure service standards are met.
Ensure compliance with service, safety, sanitation, and loss-prevention standards.
Oversee banquet event check processing and posting in CI/TY, and review checks for accuracy, completeness, and alignment with approved BEOs.
Communicate discrepancies, adjustments, or billing issues to Sales and Accounting in a timely manner.
Escalate operational or financial concerns to the Banquet Director as appropriate.
Work with Banquet Captains to ensure Stewarding pull sheets are completed for every event and provided to the Stewarding supervisor.
Work with the Director of Banquets to ensure quarterly inventory of china, glass, and silver is completed accurately.
Coordinate with the Kitchen team, Banquet Captains, and Stewarding team to implement and follow a food recovery program to reduce food cost.
Work with Banquet Captains to ensure consistent pre-shift meetings that inform the team about the client, menus, agenda, and hot buttons.
Help hire, train, coach, guide, and recognize team members.
Perform other duties and responsibilities as assigned or as operational needs require.
Maintain current Food Handlers, Alcohol Awareness, CPR, and First Aid certifications.
Follow Aimbridge Hospitality guidelines and regulations, maintain attendance expectations, and uphold uniform and appearance standards.