Community Manager - House 39
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance; manages rent setting and collection, invoices, expenditures, and financial reporting; oversees leasing and lease enforcement; and implements marketing and leasing strategies. It also supports resident satisfaction and retention, maintains property standards through inspections, supervises and develops staff, and manages relationships with property owners or clients. California-based Community Managers also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The work is based in an office environment with frequent exposure to outdoor conditions and requires access throughout the property and its amenities. Routine local travel may be required.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict resolution, and customer service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- All licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; must also ensure on-site staff who drive the golf cart have valid driver’s licenses.
- Proficiency with internet, word processing, spreadsheet, and database management programs.
- Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating with vendors, accounting, and clients or owners.
- Control expenditures within the approved budget and manage petty cash.
- Oversee lease enforcement, including reviewing resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
- Ensure maintenance staff meet Company standards for responding to and completing resident service requests.
- Conduct property inspections and address issues to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage property staff performance in accordance with Company policies, values, and business practices.
- Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Paid six-week sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
