Resident Services Coordinator - House 39
About The Position
The Resident Services Coordinator provides effective customer service to prospective and current tenants and property staff by applying in-depth knowledge of the property and its functions. The role assists property staff with planning and implementing resident activities and promotes a quality living experience for residents. The coordinator handles resident functions and activities, resident issues and requests, work orders, property newsletters, rental arrangements for shared amenities, and inspections of buildings and grounds. The position requires working indoors and outdoors in all weather conditions, physical activity including lifting, and a flexible schedule that includes being on call during evenings, weekends, and holidays. Travel may occasionally be required to support other properties or attend training and business meetings.
Requirements
- Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
- Ability to work a flexible schedule, including being on call during evenings, weekends, and holidays.
- Ability to travel as needed to assist other properties, attend training classes, business meetings, or other situations related to daily responsibilities.
Responsibilities
- Coordinate resident functions and activities, orient residents to the property, assist with utility setup, and deliver packages and package claim reminders.
- Develop and publish the property newsletter, including planned events, resident services, and advertisements.
- Handle resident issues, including neighbor disputes, maintenance repairs, and resident requests, and prepare incident reports in accordance with company standards.
- Schedule activity center or clubhouse rentals, maintain rental contracts, and collect applicable fees.
- Ensure guest suites are in rental condition and provide additional resident amenities such as movie rentals, books, and games.
- Process maintenance work orders, ensure they are completed timely and accurately, and follow up with residents to assess their satisfaction.
- Prepare weekly maintenance reports to verify that resident requests are being completed.
- Inspect buildings and grounds for safety and cleanliness and alert maintenance staff to items needing repair.
Benefits
- Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
