Resident Services Coordinator

CCMC • Loxahatchee, FL

5d

About The Position

CCMC is a community management company specializing in master-planned communities, guided by the values of Integrity, Respect, Service and Community. The position is based in a community with a clubhouse, pools, trails, a farm and community garden, and a central lake.

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. The role supports the site management team and helps ensure callers, visitors and residents are greeted in a friendly and informative manner. Duties include front-desk and telephone service, office administration, document preparation, event coordination support, website and calendar updates, and mail and package handling.

Requirements

• Customer service experience.
• Excellent telephone manner and commitment to providing the highest possible level of customer service.
• Ability to communicate effectively.
• Professional demeanor, strong organizational skills and attention to detail.
• Intermediate computer skills with Microsoft Office programs, including Outlook, Word and Excel.
• Valid driver’s license in the state of employment.
• Flexibility to work after-hours and weekends at community events as needed.
• Pass a pre-employment drug screen and background check.
• If driving is required, maintain a valid license for the class of vehicle driven, a clean motor vehicle report and current automobile insurance at statutory limits; notify Human Resources immediately of changes to motor vehicle standing.

Nice To Haves

• Knowledge of homeowner association operations.

Responsibilities

• Greet and assist guests, answer phones and direct calls.
• Record accurate messages and direct them appropriately.
• Operate and maintain office equipment.
• Draft and proofread association documents, including maintenance work orders.
• Assist owners with coordinating resident-hosted events.
• Update the association’s website and calendar.
• Receive, prepare and deliver mail, packages and dry cleaning.
• Perform other administrative duties as needed.

Benefits

• Comprehensive benefits package including medical, dental and vision.
• Wellness program.
• Flexible Spending Accounts.
• Company-matching 401(k) contributions.
• Paid time off for vacation, holidays, medical needs and volunteering.
• Paid parental leave.
• Training and educational assistance.
• Employee Assistance Program and Calm Health support programs.
• Optional short- and long-term disability, life insurance and pet insurance.
• A caring team dedicated to employee success.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed