Resident Services Coordinator

Care Housing • Fort Collins, CO

10d • $22 - $25

About The Position

CARE Communities is seeking a collaborative, community-minded Resident Services Coordinator to support housing stability, resident well-being, and thriving communities. The role builds relationships with residents, coordinates programs and activities, and connects individuals and families with community resources. CARE Communities is a nonprofit affordable housing developer and property management organization based in Fort Collins, Colorado, working to strengthen communities across Northern Colorado through affordable housing, resident services, and community partnerships.

The coordinator develops and coordinates social, educational, and personal development programs; meets with residents to identify needs and support housing stability and eviction prevention; and collaborates with Property Management on lease compliance and resident concerns. The position also supports community outreach, program tracking and reporting, grant applications, budgets, and program files, and supervises student interns.

This is a full-time position reporting to the Director of Resident Services. The hiring wage range is $22–$25 per hour. A flexible hybrid work schedule may be available following the introductory period. Occasional work-related travel requires a valid driver's license and a personal vehicle with liability insurance.

Requirements

• Experience or training in community development, resident services, social services, affordable housing, or a related field; internships, volunteer work, and other relevant experiences are considered.
• Experience engaging with individuals from diverse socioeconomic and cultural backgrounds.
• Working knowledge of federal, state, and local housing laws and regulations, housing assistance programs, and community resources that support residents and housing stability.
• Understanding of resident engagement, community development, and approaches to supporting individuals from diverse backgrounds and experiences.
• Knowledge of conflict resolution, de-escalation techniques, and approaches to navigating challenging situations.
• Experience coordinating community programs, events, and activities.
• Proficiency with Microsoft Office and the ability to learn new software and property management systems.
• Ability to recognize and value residents' knowledge, experiences, and perspectives when developing programs and services.
• Effective communication, relationship-building, organization, coordination, problem-solving, collaboration, resident-centered service, adaptability, and initiative.
• Valid driver's license and personal vehicle with liability insurance for occasional work-related travel.

Nice To Haves

• Bachelor's degree in social work, public administration, human services, or a related field.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Build positive relationships with residents, local agencies, and community partners.
• Create and distribute monthly resident newsletters and coordinate seasonal initiatives, such as community gardening plots.
• Coordinate, promote, and oversee resident programs, community events, group outings, and seasonal activities, working with community partners, vendors, and volunteers to encourage participation and strengthen community connections.
• Represent CARE Communities at external meetings and support community outreach initiatives.
• Develop and coordinate social, educational, and personal development programs, including financial education, employment readiness, and youth enrichment.
• Meet with residents to identify needs, support housing stability and eviction prevention efforts, and connect residents with appropriate services and community resources.
• Maintain a community resource guide and track resident program participation and outcomes.
• Collaborate with Property Management to address lease compliance issues and ensure follow-up on resident concerns.
• Monitor and document resident issues related to the Housing Success Program and prepare program-related reports and dashboards.
• Supervise student interns, ensuring alignment with internship goals.
• Assist with reporting, budgets, and maintaining program files as required.
• Support grant applications by organizing data and reviewing drafts.

Benefits

• Health benefits, including medical, dental, vision, disability, and life insurance.
• Retirement plan with employer contributions.
• Generous vacation accrual and paid holidays.
• Tuition reimbursement.
• Ongoing training and professional development opportunities.
• Opportunity for a flexible hybrid work schedule following the introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed