Resident Services Coordinator

Volunteers of America Minnesota and Wisconsin•Minneapolis, MN

4d•$55,000 - $55,000•Onsite

About The Position

The Resident Services Coordinator performs individual and group social service functions for VOAMN Nicollet Towers and family housing. The role provides advocacy, information and referrals, and case management to help residents live as independently as possible. The coordinator works with a supervisor to evaluate and adjust building services, conducts outreach about available resources, and delivers group services based on identified needs. The position requires maintaining confidential and professional case documentation, including client medical, financial, and personal information, and following HIPAA privacy and security regulations. The coordinator collaborates with VOA services and community professionals, participates in case reviews and training, and uses electronic health record or other documentation systems. Local travel is required. The schedule is 40 hours per week, 8:30 a.m. to 5:00 p.m., at Nicollet Towers in Minneapolis, Minnesota. The listed salary is $55,000 per year.

Requirements

Bachelor’s degree in Human Services or a related field.
2–3 years of experience working in general social services or case management.
Ability to respectfully interact with a wide variety of people.
Analytical and problem-solving skills.
Ability to sit, stand, walk, lift 25 pounds, and perform concentrated computer work.

Nice To Haves

Licensed Social Worker.
Experience working with elderly or disabled clients.
Experience providing social services to diverse populations.
Somali language skills.

Responsibilities

Provide advocacy, information and referral, and case management to residents to support independent living.
Work with the supervisor to evaluate and adjust building services as needed to achieve good outcomes for clients and residents.
Conduct outreach to individuals and groups in assigned buildings to make residents and potential clients aware of available services.
Explain and promote other VOA services and community programs to residents.
Provide group services to address residents’ identified needs.
Maintain case files according to professional documentation standards and protect confidential client medical, financial, and personal information.
Collaborate with other VOA services and community professionals to make a broad network of resources available to clients.
Participate regularly in case review sessions to strengthen social service skills.
Participate in training to maintain and improve professional social service skills.
Protect client privacy and follow HIPAA privacy and security regulations.
Use internal electronic health record and/or other electronic documentation systems to complete required documentation.
Work the hours needed to complete the job.
Travel locally as required.