Resident Services Coordinator

Sunset Park Place•Dubuque, IA

6d•$30,000 - $35,000

About The Position

The Resident Services Coordinator (RSC) is a point of contact for residents and employees in the healthcare and culinary departments. The coordinator helps ensure resident services run smoothly by leading by example, modeling care expectations, providing support, and advocating for the community’s vision and values. The position includes healthcare support such as following residents’ Individualized Service Plans (ISPs), monitoring vital signs and reporting deviations to the supervising nurse, assisting residents with personal care and mobility, supporting activities, maintaining a safe and clean environment, and protecting confidentiality. Culinary duties include coordinating kitchen staff schedules, preparing and serving food, planning menus, managing food and supply inventory, and ensuring sanitation and food-safety practices. The coordinator also participates in hiring and training, trains new employees on duties and policies, attends required meetings, follows company policies, and promptly reports unsafe conditions. This is a safety-sensitive position with continuous interaction with residents and family members, including those under stress. Work is primarily indoors in a climate-controlled environment, with possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks. Jaybird Senior Living describes its mission as providing seniors with exceptional care in an extraordinary living environment, supporting residents’ independence, confidence, and purpose while offering employees opportunities to innovate and grow.

Requirements

One to three years of experience and/or training in healthcare and/or culinary services, or equivalent education.
One to three years of managerial experience, preferably in healthcare.
Excellent communication skills, strong organizational skills, good work ethic, listening and problem-solving skills, and a professional and welcoming demeanor.
Genuine interest in the aging process and elderly care, with a strong commitment to providing quality services.
Decision-making, budgeting, and goal-setting abilities.
Ability to adapt to change and learning, empower staff, work as part of a team, take direction, and respond effectively to supervision.
Compassionate and patient approach.
Ability to stand, walk, sit, reach, and use hands regularly; occasionally climb, stoop, kneel, crouch, crawl, taste, or smell.
Ability to lift up to 50 pounds occasionally.

Nice To Haves

Culinary experience.
Healthcare experience.
Leadership experience.
Managerial experience preferably in healthcare.

Responsibilities

Obtain residents’ vital signs and notify the supervising nurse of deviations according to the Individualized Service Plan (ISP).
Follow residents’ ISPs and daily task sheets; communicate changes in resident status or home situation to appropriate supervisors.
Use standard precautions and infection-control procedures, follow written instructions, and request assistance when needed.
Maintain a safe and clean resident environment and treat residents and their property with care and respect.
Assist with activities and encourage resident engagement and participation.
Maintain the confidentiality of residents and coworkers.
Assist residents with personal hygiene, bed linens and making beds, toileting and incontinent care, nutritional and fluid intake, dressing, ambulation and transfers, positioning, and medication reminders.
Prepare schedules for Cooks and Culinary Service Aides.
Ensure food is prepared and presented well; plan menus to minimize leftovers; prepare food, serve meals, and clean dishes.
Develop and update the full-service “Anytime” menu.
Maintain food storage and rotation; order food and supplies as needed; maintain a three-day supply of dry goods for emergencies.
Maintain kitchen equipment, food, and supply inventories and complete annual inventories.
Comply with food-storage, sanitation, and hazardous-material regulations; monitor temperatures and cleaning schedules.
Ensure proper sanitation practices and train appropriate staff; conduct culinary service meetings.
Use proper body mechanics when lifting or pushing carts.
Participate in hiring and training staff; enforce and comply with PPE requirements; train new employees on job duties and policies and procedures.
Attend bi-weekly and mandatory in-service meetings; follow community and company policies and the Employee Handbook.
Report unsafe conditions immediately and perform other duties as assigned.