Resident Services Coordinator

RPM Living • Smyrna, GA

1d • Hybrid

About The Position

The Resident Services Coordinator assists the Community Manager with the day-to-day operations of an apartment community or communities, focusing on resident relations, administrative and clerical duties, and addressing resident concerns. The role oversees the resident experience, supports retention and satisfaction, and helps plan and execute resident marketing and engagement activities.

The position is hybrid and requires working in a corporate or regional office four days per week. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. The coordinator must also be available after hours for resident relations and other activities.

Requirements

• High school diploma or equivalent, or one year of related experience.
• Knowledge of property operations and marketing principles and practices.
• Knowledge of methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of business and management principles related to strategic planning, resource allocation, planning and organization, and coordination of people and resources.
• Computer skills, including use of Microsoft Office Suite, Google Suite, and industry-specific software.
• Ability to communicate effectively verbally and in writing.
• Ability to sit or stand for extended periods, as required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry files or office supplies weighing up to 15 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Nice To Haves

• A valid driver’s license.

Responsibilities

• Oversee all aspects of the resident experience.
• Maintain a professional and friendly atmosphere in the leasing office.
• Stay aware of property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction.
• Contact and follow up with residents regarding renewals, new-resident matters, and work orders.
• Answer and handle incoming issues from current residents while providing excellent service.
• Create a renewal program to optimize lease renewals and decrease resident turnover.
• Develop ideas for marketing and events and assist with their successful execution.
• Plan activities for residents.
• Develop and execute strategies to optimize online reputation and resident satisfaction surveys in accordance with goals set by the Community Manager.
• Be available after hours for resident relations and other activities.
• Perform other duties and projects as assigned by the manager.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED