Resident Services Coordinator

Abode • San Jose, CA

6d • $29 - $31 • Onsite

About The Position

Abode Services is seeking a Resident Services Coordinator for its Willow Glen studios program in San Jose, California. The role provides housing stabilization services to homeless and/or low-income households, including counseling, referrals to financial and credit counseling and legal services, and development of individualized housing plans that support permanent housing stability after financial assistance. The coordinator also connects participants with other necessary supportive services.

The position develops educational, recreational, and civic engagement opportunities; builds relationships with local service providers, community agencies, and the surrounding neighborhood; and works with property management to foster resident ownership and community. It supports residents in retaining housing and maximizing independence through service linkages, referrals, and crisis intervention. The coordinator maintains secure case files and submits required program reports.

This is a full-time, 40-hour-per-week, on-site position in San Jose. The schedule may include flexible hours, including some evenings and weekends when required. The role requires use of a personal vehicle, a valid California driver's license, current auto insurance, and a clean DMV record; transportation of participants may be required.

Requirements

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
• At least one year of case management experience serving homeless or low-income individuals and/or families.
• Use of a personal vehicle, valid California driver's license, current auto insurance, and a clean DMV record.
• Ability to work flexible hours, including some evenings and weekends when required.
• Excellent verbal and written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills and meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Experience using data collection software for documentation and reporting.
• Initiative, flexibility, self-motivation, and ability to respond effectively in stressful situations.
• Experience with community networking and resource building.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Strong communication skills, emotional intelligence, and cultural humility, with a demonstrated ability to build and maintain effective relationships with varied internal and external contacts.

Responsibilities

• Develop a community calendar of educational, recreational, and civic engagement activities and events.
• Develop collaborative relationships with local service providers and community agencies, and maintain positive relationships with the surrounding neighborhood.
• Collaborate with property management to foster residents' sense of ownership and build community.
• Help residents retain housing and maximize independence and self-sufficiency by connecting them with community services, including crisis intervention, rehabilitation, income support and benefits acquisition, employment assistance, physical and mental health care, substance recovery, and family involvement.
• Refer households for further assessment or treatment for concerns such as developmental or learning disabilities, behavioral problems, school readiness, family violence, and exposure to drug or alcohol abuse.
• Provide crisis intervention when needed and when requested by property management or program participants.
• Maintain and secure comprehensive case files and prepare and submit required programmatic reports.
• Perform other duties as assigned.
• Drive and transport participants when required.

Benefits

• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees, described as 100% coverage.
• Agency dependent health care contribution.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• 403(b) retirement plan with employer match and contribution programs.
• Commuter assistance.
• Life insurance.
• Legal services.
• Mission-driven culture focused on ending homelessness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level