Resident Services Coordinator

Compass•San Diego, CA

1d•Onsite

About The Position

Compass for Affordable Housing is hiring a Resident Services Coordinator for ShoreLINE, an affordable housing community in Mission Valley. The Coordinator serves as Compass’s onsite representative, providing consistent, high-quality services to residents of all ages. The role builds relationships with residents and families, identifies community needs and interests, connects residents with resources and referrals, and develops responsive programs. It combines resident support, resource navigation, and community programming, including activities for children and youth. The position reports to the Manager of Resident Services and is responsible for meeting property-specific service, documentation, and compliance requirements. The schedule is 30 hours per week.

Requirements

Ability to engage residents of different ages and backgrounds and build positive, professional relationships.
Resourcefulness in finding community resources, developing partnerships, and helping residents navigate services.
Initiative and creativity in identifying needs and developing activities in response.
Strong organization, communication, and independent time-management skills.
Sound judgment, reliability, and appropriate professional boundaries.
Bachelor’s degree in social work, human services, community development, education, or a related field preferred; relevant professional and community-based experience may be considered in place of a degree.

Nice To Haves

Experience in resident services, community engagement, human services, education, nonprofit programs, affordable housing, or related community-based work.
Experience working or volunteering with children or youth.
Bachelor’s degree in social work, human services, community development, education, or a related field.

Responsibilities

Build positive, professional relationships with residents and provide an approachable onsite presence.
Provide one-to-one assistance and connect residents with community organizations, public resources, educational opportunities, and service providers.
Make referrals and provide appropriate follow-up while maintaining professional boundaries.
Communicate recurring needs, resource gaps, and concerns to the Manager of Resident Services.
Plan and facilitate workshops, activities, and events that reflect residents’ interests and needs.
Promote programs, encourage participation, and gather resident feedback.
Plan age-appropriate educational, creative, recreational, and social activities for children and youth.
Maintain appropriate supervision, professional boundaries, and established safety procedures during youth activities.
Participate in Compass-wide initiatives and seasonal programs.
Develop relationships with local nonprofits, public agencies, schools, libraries, and other community resources.
Coordinate with partners to bring programs and services onsite.
Work collaboratively with property management while maintaining clear boundaries between its responsibilities and Compass Resident Services.
Maintain the required onsite schedule and deliver services in accordance with property-specific requirements.
Complete attendance, resident-contact, and program documentation and submit reports on time.
Prepare calendars and flyers, organize supplies, and work within approved budgets.
Participate in required meetings, training, and supervision, and promptly communicate changes or concerns affecting services.