Resident Services Coordinator

132399 East Baton Rouge Parish Housing Authority • Baton Rouge, LA

2d

About The Position

The Resident Services Coordinator connects residents with supportive services, fosters community engagement, and enhances quality of life in the housing authority’s communities. The coordinator works with residents, property management, and community organizations to identify needs and provide access to resources and opportunities that support stability and growth.

The role includes assessing resident needs, gathering input on service priorities, linking residents to resources, coordinating on-site programs and activities, maintaining community partnerships, and collecting and reporting program data. The coordinator collaborates with property staff and the Client Service Team to address resident concerns, resolve conflicts, and improve service outcomes. The position is based in an office setting and may require travel when needed.

Requirements

• At least two years of experience in social services, case management, or a related field.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal and communication skills, including the ability to build trust and maintain confidentiality.
• Valid driver’s license.
• Ability to walk, bend, kneel, lift, and reach to perform job duties.

Nice To Haves

• Experience working with low-income or vulnerable populations.
• Familiarity with state and federal housing regulations.

Responsibilities

• Develop an understanding of resident needs through assessments and community meetings, and guide residents toward appropriate services and resources.
• Survey residents to identify priority needs and preferences for services, and help residents and property operations staff understand those needs.
• Develop strategies to connect residents with services and address barriers to access.
• Establish and maintain partnerships with organizations and individuals, emphasizing on-site services.
• Implement priority programs and activities through community-based service providers; deliver direct services when other providers are unavailable.
• Participate in developing pilot programs and implement assigned programming at designated properties.
• Collect program data, enter it into the Yardi database, and submit accurate and timely reports.
• Meet reporting requirements established by funding and governmental agencies.
• Evaluate regularly scheduled on-site programs and services for quality improvement.
• Report child, dependent adult, and elder abuse and neglect as required by state law.
• Obtain appropriate releases before interacting with others on a resident’s behalf and maintain confidentiality.
• Work with property staff, families, and community agencies to address resident problems before they become crises.
• Collaborate with the property manager and site staff as an active member of the site team to meet property needs and resolve resident problems.
• Help residents resolve conflicts with neighbors.
• Plan and coordinate recreational, cultural, and social activities with property operations staff and residents as needed.
• Collaborate with the Client Service Team to share information and implement fundraising plans.
• Develop and maintain a comprehensive list of community resources, including employment, education, and social service agencies.
• Attend staff meetings, training sessions, and other appropriate meetings and conferences.
• Travel when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed