Resident Services Coordinator

Courtyard Estates at Hawthorne Crossing • Bondurant, IA

1d • Onsite

About The Position

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. The role helps ensure resident services run smoothly by leading by example, modeling care expectations, providing support, and advocating for the community’s vision and values.

In healthcare, the RSC supports residents’ individualized service plans, monitors and reports changes in resident status, maintains a safe and clean environment, assists with daily living activities, and encourages resident engagement. In culinary services, the RSC coordinates staff schedules, food preparation and presentation, menus, supplies, inventory, sanitation, and staff training. The position also participates in hiring and training, enforces PPE requirements, attends required meetings, and follows community and company policies.

The position involves regular interaction with residents and family members, including people under stress. It is safety-sensitive and is performed primarily indoors in a climate-controlled environment, with possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks.

Requirements

• One to three years of experience and/or training in healthcare and/or culinary services, or equivalent education.
• One to three years of managerial experience, preferably in healthcare.
• Professional and welcoming demeanor; excellent communication skills; strong organizational skills; good work ethic; listening and problem-solving skills.
• Genuine interest in the aging process and elderly care, and a strong commitment to providing quality services.
• Decision-making, budgeting, and goal-setting abilities.
• Openness to change and learning; ability to empower staff and work as part of a team.
• Compassionate and patient approach; ability to take direction and respond effectively to supervision.
• Ability to perform the listed physical activities and occasionally lift up to 50 pounds.

Nice To Haves

• Culinary experience.
• Healthcare experience.
• Leadership experience.

Responsibilities

• Obtain residents’ vital signs and notify the supervising nurse of deviations according to the Individualized Service Plan (ISP).
• Follow residents’ ISPs and daily task sheets; communicate changes in resident status or home situation to appropriate supervisors.
• Use standard precautions and infection-control procedures, follow written instructions, and request assistance when needed.
• Maintain a safe and clean resident environment; treat residents and their property with care and respect; uphold confidentiality of residents and coworkers.
• Assist residents with personal hygiene, bed linens and making beds, toileting and incontinent care, nutrition and fluids, dressing, ambulation and transfers, positioning, and medication reminders.
• Assist with activities and encourage resident engagement and participation.
• Perform other duties within scope of practice as assigned.
• Prepare schedules for Cooks and Culinary Service Aides.
• Ensure the quality of food preparation and presentation; plan menus to minimize leftovers; prepare food, serve meals, and clean dishes.
• Develop and update the full-service “Anytime” menu.
• Maintain food storage and rotation; order food and supplies as needed; maintain a three-day supply of dry goods for emergencies.
• Maintain kitchen equipment, food, and supply inventories and complete annual inventories.
• Comply with food-storage, sanitation, and hazardous-material regulations; monitor temperatures and cleaning schedules.
• Ensure proper sanitation practices and train appropriate staff; conduct culinary service meetings.
• Use proper body mechanics when lifting or pushing carts.
• Participate in hiring and training staff; train new employees on job duties and policies and procedures.
• Enforce and comply with PPE requirements; attend bi-weekly and mandatory in-service meetings.
• Follow community and company policies and the Employee Handbook, and immediately report unsafe conditions.
• Perform other duties as assigned.

Benefits

• Competitive salary and bonus opportunities.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• 401(k) with match.
• Paid time off.
• Flexible hours.
• Employee assistance program.
• On-demand pay.
• Career growth in a fast-growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed