Community House Manager

KENCCID•Philadelphia, PA

3d•Onsite

About The Position

The Community House Manager (CHM) manages group homes for individuals with developmental disabilities. The role is responsible for maintaining a safe, supportive home environment that fosters individuals’ independence, empowerment, and self-help skills, while promoting KenCCID’s vision, mission, and values and implementing the best practices in the Office of Developmental Programs’ “Everyday Lives” publication. The CHM directs care for up to six individuals at assigned homes, ensures the homes meet applicable compliance standards, manages allocated funds and resources, and supervises Direct Support Professionals (DSPs). The position is full-time, non-exempt, and hourly. The CHM must be present at assigned homes on a scheduled basis, works in conjunction with Program Specialists (PS), and reports to a Residential Director (RD). KenCCID homes operate 24 hours a day, 365 days a year; overtime may be available with RD approval. Other job-related duties may be assigned as needed. The CHM coordinates and monitors individual services, medical care, nutrition, transportation, and progress toward Individual Service Plan (ISP) outcomes. The role also oversees home licensing and safety compliance, documentation, maintenance, financial accounts, vehicles, and DSP scheduling, training, performance, and conduct. The position requires physical tasks including lifting, household chores, snow shoveling, stair climbing, wheelchair transfers, and driving a modified van. KenCCID is an equal opportunity employer and provides an accommodation request process for applicants who need an accommodation during recruiting.

Requirements

Experience working face-to-face with people in a customer service, health/human services, or business environment; experience supervising employees in direct care or community homes serving people with disabilities is ideal.
Associate degree in a related field and three years of experience, or a high school diploma or equivalent and five years of experience.
Valid driver’s license.
Ability to read and understand English for medical prescriptions, directions, recipes, policies, procedures, and guidance related to individuals’ daily activities and a safe, healthy home.
Basic technology literacy, including reading and responding to email, generating reports, and accessing online resources.
Ability to use online records technology, including scanning and uploading documents to a database.
Proven written and verbal communication skills.
Patient and caring work attitude; ability to multitask effectively.
Math and finance aptitude.
Health-conscious and organized approach to maintaining a clean, safe environment.
Demonstrated home-management skills, including budget management, cleaning, menu preparation, nutrition, and emergency procedures.
Proven supervisory skills and ability to direct, advise, and train employees.
Caregiving skills and ability to evaluate individuals’ behavior and make applicable recommendations.
Ability to follow written directions and plans and record results.
Home-management and budget/financial-management expertise.
Ability to manage crises to resolution and maintain accurate records.
Ability to work well under pressure and with others toward a common goal.
Attention to detail and accuracy; sound judgment; adaptability to spontaneous situations.
Ability to lift 40 pounds and possess physical dexterity.
Ability to shovel snow, climb and walk up stairs, and perform household chores.
Ability to perform wheelchair transfers and, when required, walk, lift, and push a wheelchair.
Ability to drive a modified van.
Ability to sit for long periods.
Adequate sight and vision to read small print on medication labels.

Nice To Haves

Demonstrated supervision of employees in a direct care or community home environment supporting individuals with disabilities.

Responsibilities

Ensure individuals are treated with respect and dignity and that their rights are observed.
Direct care for up to six individuals in assigned homes and ensure services specified in their Individual Service Plans are provided.
Submit monthly reports on individuals’ progress toward ISP outcomes and participate in ISP reviews, assessments, and related meetings.
Collaborate with Program Specialists and the Residential Director to review ISPs, behavior plans, assessments, and medical histories; report recommendations, changes, and discrepancies.
Coordinate medical care, review daily medication logs, ensure medical and dental appointments are met, and support individuals’ nutritional needs and dietary guidelines.
Report suspected abuse or neglect, complete incident reports, and work with Incident Management staff on investigations.
Work with families, support coordinators, medical treatment teams, outside stakeholders, and service agencies to support individual goals and coordinate services and transportation.
Ensure assigned homes comply daily with Pennsylvania group-home licensing requirements under 55 Pa. Code § 6400 and federal OSHA standards.
Check safety equipment, monitor home upkeep and maintenance, submit repair requests, report compliance issues, and resolve issues within 24 hours.
Prepare and submit weekly written compliance reports; review and submit service notes, medical information, and other documentation through the electronic records database.
Conduct required monthly fire drills, review results with individuals and staff, and document drill status.
Maintain compliance with ODP requirements related to training, physicals, tuberculosis testing, and driver’s licenses.
Manage financial accounts for assigned homes; allocate and reconcile petty cash and ensure purchases are audited, delivered, and reserved for individuals’ use.
Maintain assigned KenCCID vehicles, monitor vehicle logs and GPS reports, report damage, and ensure vehicles are clean and have adequate fuel.
Collaborate with the fiscal department on maintenance work orders and bids.
Supervise DSPs, ensure they perform assigned duties in accordance with job descriptions and individuals’ ISPs, and model professionalism, attendance, and work ethic.
Coordinate with the scheduling coordinator to maintain staffing ratios; review and approve paid-time-off requests and work with HR and payroll on attendance, timesheet, and benefits issues.
Provide site-specific orientation to new employees and quarterly refresher orientation to employees at assigned homes.
Observe, measure, and evaluate DSP performance; enforce standards of conduct and discipline, document violations, and collaborate with HR on warnings.
Coordinate ongoing DSP training and ensure staff training is current, including online training, medication administration, first aid and CPR, and working with nonverbal individuals.
Review fire safety and evacuation procedures with staff and ensure staff know the designated safe place outside the home.
Apply knowledge of the union contract, employee handbook, and employee benefits when managing DSPs.
Perform other duties as assigned.