Assistant Community Manager - LoHi House

Greystar•Denver, CO

1d•$22 - $23•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of the LoHi House community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and the use of property management software to record and report the community’s financial activity. The role may serve as the on-site supervisor when the Community Manager is absent, coordinating daily work and maintenance and make-ready tasks while ensuring operations follow company policies and procedures. It also supports resident satisfaction, owner relationships, and leasing and marketing efforts. The position is based in an office environment with frequent possible exposure to outdoor conditions and requires access to all areas of the community and amenities. The schedule is Tuesday through Friday, 9 a.m.–6 p.m., and Saturday, 10 a.m.–5 p.m. The hourly range is $22–$23.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management demonstrating skills in community management, sales, marketing, customer service, financial recordkeeping, revenue generation, and team coordination.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms to maximize revenue.
Review vendor and contractor invoices, reconcile charges with work performed or products purchased, obtain manager approval, code charges, and coordinate communications with vendors, accounting, and the client or owner.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and lease cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to owner requests.
Assist with leasing and marketing as needed, including greeting prospects, gathering Guest Card information, showing apartments and models, closing and obtaining lease deposits, and helping prospects complete rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.