Assistant Community Manager-Palm House Apartments

Atlantic Housing•Fort Worth, TX

About The Position

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property. In the Community Manager’s absence, this role assumes the responsibilities needed to accomplish property objectives set by the property supervisor and property owner. The position maintains accurate daily, weekly, and monthly reports, including reporting rents, deposits, and other monies, and conducts business in accordance with company policies and procedures and applicable laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Assistant Community Manager supports leasing, resident relations, property inspections, marketing, accounting, and resident service requests. The role updates property activity in the on-site accounting system, processes lease paperwork and move-ins and move-outs, and follows up with residents after maintenance work is completed. The position requires a fast-paced, customer service-oriented approach, the ability to meet deadlines under pressure, and the ability to work both independently and as part of a team.

Requirements

At least 2 years of LIHTC, HUD, and Section 8 experience (required).
At least 1 year of property-management experience (required).
Microsoft Office Suite skills, including Word, Excel, and PowerPoint, and email skills using Gmail.
Ability to work in a fast-paced, customer-service-oriented environment.
Ability to perform duties under pressure and meet deadlines in a timely manner.
Ability to work as part of a team and complete assignments independently.
Ability to take instructions from supervisors and exercise problem-solving skills.
Ability to interact professionally and pleasantly with co-workers, supervisors, guests, and the public.
Must learn and comply with company safety rules.

Nice To Haves

At least 1 year of experience with Yardi or Yardi Voyager (preferred).
High school diploma or equivalent (preferred).

Responsibilities

Assist the Community Manager in managing the assigned property and assume the Community Manager’s responsibilities in their absence.
Maintain accurate daily, weekly, and monthly reports, including reports of rents, deposits, and other monies.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws.
Promptly update rents, deposits, and other monies received from residents and other sources; verify that amounts received correspond with leases.
Issue appropriate notices when necessary, including late-payment and eviction notices and returned-check memos.
Maintain a positive resident-relations attitude.
Physically inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff.
Perform Leasing Associate duties as needed, including greeting prospective clients, showing the community, and conducting outside marketing.
Contact residents who have submitted Notices to Vacate and attempt to convert them to renewals.
Maintain awareness of local market conditions and trends; contribute ideas for marketing the community and improving resident satisfaction.
Update the on-site accounting system for property activity, including leases, notices, move-ins, move-outs, traffic, and demographics.
Proofread lease paperwork and process move-ins and move-outs.
Process security-deposit move-out reports.
Accept resident service requests and route them to maintenance for prompt processing.
Follow up with residents after maintenance work is completed.