Assistant Community Manager-Palm House Apartments

Atlantic Housing•Fort Worth, TX

About The Position

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property. In the Community Manager’s absence, this role assumes the responsibilities needed to accomplish property objectives established by the property supervisor and owner. The Assistant Community Manager maintains daily, weekly, and monthly reports, including accurate reporting of rents, deposits, and other monies received. The role conducts business in accordance with company policies and procedures and applicable laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position also performs leasing duties as needed, supports resident relations and retention, tracks property activity in the on-site accounting system, processes lease paperwork and resident move-ins and move-outs, handles security deposit move-out reports, and coordinates service requests with maintenance.

Requirements

At least 2 years of LIHTC, HUD, and Section 8 experience (required).
At least 1 year of property management experience (required).
Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint) and email (Gmail).
Ability to work in a fast-paced, customer-service-oriented environment.
Ability to perform duties under pressure and meet deadlines in a timely manner.
Ability to work as part of a team and complete assignments independently.
Ability to take instructions from supervisors.
Problem-solving skills.
Ability to interact professionally and pleasantly with co-workers, supervisors, guests, and the public.
Must learn and comply with company safety rules.

Nice To Haves

At least 1 year of experience with Yardi or Yardi Voyager (preferred).
High school diploma or equivalent (preferred).

Responsibilities

Promptly update rents, deposits, and other monies received from residents and other sources, and verify that receipts correspond with the lease.
Issue appropriate notices when necessary, including notices regarding late payments, evictions, and returned checks.
Maintain a positive resident relations attitude.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff.
Perform duties from the Leasing Associate’s job description as needed, including greeting prospective clients, showing the community, and conducting outside marketing.
Contact residents who have given notice to vacate and attempt to convert them to renewals.
Monitor local market conditions and trends and contribute ideas to the manager for marketing the community and improving resident satisfaction.
Update the on-site accounting system with property activity, including leases, notices, move-ins, move-outs, traffic, and demographics.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests, route them to maintenance for prompt processing, and follow up with residents when work is completed.
In the Community Manager’s absence, assume the responsibilities associated with accomplishing property objectives.
Maintain accurate daily, weekly, and monthly reports of rents, deposits, and other monies.
Conduct business in accordance with company policies and procedures and applicable laws.
Comply with company safety rules.