Assistant Community Manager - Chamberlain House

Greystar•Nashville, TN

1d•$26 - $28

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 345-unit midrise community in lease-up. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report community finances. The position also supports resident relations, lease enforcement, vendor coordination, leasing and marketing, and day-to-day community operations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring operations comply with company policies and procedures. The schedule is Monday through Friday with rotating weekends.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management demonstrating experience in community management, sales, marketing, customer service, financial records and reporting, revenue growth, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with the internet, word processing, spreadsheet, and database management programs needed to complete reports and documents.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and complete system updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue collections, and enforce lease terms.
Review vendor and contractor invoices, reconcile charges to work performed or products purchased, obtain Community Manager approval, code charges, and coordinate communication with vendors, accounting, and clients or owners.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs, review lease and notice requirements, apply applicable deposit and lease cancellation fees, and complete dispositions according to company procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Support client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
Support leasing and marketing by greeting prospective residents, completing Guest Cards, showing apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The onsite role may be eligible for weekly, monthly, and/or quarterly bonus programs.