Senior Community Manager - Museum House

Greystar Management Services•Seattle, WA

18h•Onsite

About The Position

Museum House has an immediate opening for an experienced Senior Community Manager. The role manages the day-to-day operations of two or more assigned properties, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The manager ensures property operations comply with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. Museum House is located in Seattle’s First Hill neighborhood and features extensive amenities, including rotating art installations and a rooftop pool. The community includes apartments in two towers, with studios and one-, two-, and three-bedroom homes, and was sustainably designed as part of a major decarbonization project. The Senior Community Manager oversees property financial performance, leasing, marketing, resident service, maintenance standards, staff management, and client/owner relations. The position is based in an office environment, with frequent exposure to outdoor conditions and routine local travel potentially required. Compensation is $123,000–$126,000, with possible bonus eligibility. Greystar offers housing discounts, a cell phone allowance, and a benefits package that includes insurance, paid time off, retirement matching, parental leave, and other benefits.

Requirements

Previous property management experience is required; fee management experience is preferred.
At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Proven ability to hire, lead, direct, evaluate, and manage team members.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Proficiency in internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency in property management software; Entrata, Yardi, and/or OneSite preferred.
Financial knowledge and experience creating and adhering to budgets and preparing fiscal reports.
Ability to read, write, and communicate effectively.
Required licenses and certifications as mandated by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Bachelor’s degree in Business Management, Real Estate, or a related field is preferred.

Nice To Haves

Fee management experience.
Bachelor’s degree in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite.

Responsibilities

Manage daily operations of two or more assigned properties to achieve budgeted financial and operational goals.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work or products, insurance certificates, and account coding; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; meeting notice requirements; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Inspect the property, grounds, buildings, and amenities to ensure safety, cleanliness, and appearance standards are met.
Interview, hire, orient, train, supervise, and evaluate property staff in accordance with Company policies and practices.
Assist in managing client/owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned.
For California positions, manage lease files using the California Lease File Checklist to ensure documents are complete, compliant, and organized.
Ensure staff members who drive the property golf cart have valid driver’s licenses.
Travel locally as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability for onsite team members.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity plans.
Pet insurance and legal plans.
Charitable giving program and benefits.