Community Manager - Riverchase Apartments

Ackermann Group•Indianapolis, IN

12h•Onsite

About The Position

Ackermann Group is seeking a full-time Community Manager for Riverchase Apartments, a 216-unit community in Indianapolis, Indiana. The Community Manager recognizes and understands the community’s ongoing needs and carries out or directs the onsite team to meet budgeted and operational objectives. The role maintains strategic awareness of the community’s evolving facility and performance needs, recruits and interviews candidates with the Recruiter and Regional Manager, and leads, coaches, and supervises leasing and maintenance teams while setting performance goals. The Community Manager establishes site-level meetings to support consistent communication, makes decisions about resident and prospect feedback and concerns, and uses property management software and reporting to evaluate occupancy and financial performance. The role collaborates with leadership on marketing strategies and capital expenditure projects, and with the Maintenance Supervisor to ensure efficient operations covering unit turns, grounds, preventative maintenance, and service requests. The manager may perform other job functions as needed to meet operational demands and takes on other work-related tasks assigned by the Regional Manager. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., plus at least one Saturday per month from 9:00 a.m. to 4:00 p.m. Additional Saturdays may be required based on property needs.

Requirements

At least 2 years of residential property management or relevant leadership, operations, and/or performance management experience.
High school diploma or equivalent.
Proven ability to meet a community’s financial goals.
Proficiency in property management software and Microsoft Office products.
Understanding of applicable Fair Housing laws and standards.
Excellent verbal and written communication skills.
Availability to work Monday through Friday, 9:00 a.m. to 6:00 p.m., plus at least one Saturday per month, 9:00 a.m. to 4:00 p.m.; additional Saturdays may be required depending on property needs.

Nice To Haves

Certified Apartment Manager (CAM) certification.
Bachelor’s degree.
Experience with Yardi Voyager, Rent Café CRM, EliseAI, or AIRM.

Responsibilities

Recognize and understand the community’s ongoing needs and carry out or direct the onsite team to accomplish budgeted and operational objectives.
Maintain strategic awareness of evolving facility and performance requirements.
Collaborate with the Recruiter and Regional Manager to recruit and interview candidates.
Lead, coach, and supervise the leasing and maintenance teams and create performance goals.
Create a site-level meeting framework to support clear and consistent communication within and across the team.
Make decisions regarding resident and prospect feedback and concerns.
Use property management software and reporting to evaluate and manage property-level occupancy and financial performance.
Collaborate with the leadership team on implementing and executing marketing strategies.
Work with the Maintenance Supervisor to ensure efficient maintenance operations, including unit turns, grounds maintenance, preventative maintenance, and service request completion.
Manage site-level capital expenditure projects in collaboration with the leadership team.
Perform various job functions as needed to meet property operational demands and maintain service and efficiency.
Complete other work-related tasks assigned by the Regional Manager.

Benefits

Competitive annual compensation with quarterly bonus and commission potential for new and renewed leases.
Medical, dental, and vision insurance.
401(k) retirement program with company match.
Paid time off, including sick leave, vacation, holidays, and the employee’s birthday.
Employee rent discount at any Ackermann community.
Career coaching and development.
Company engagement events.

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