Community Manager - Forest Glen Apartments

NHE, Inc.•Clinton, SC

1d•$24 - $27•Onsite

About The Position

The Community Manager is responsible for the overall fiscal accountability, marketing, development, regulatory compliance, personnel supervision, and physical asset management of assigned affordable housing communities, including LIHTC or Section 8 properties. The manager represents the company in dealings with property owners and regulatory agencies and reports to the Regional Property Manager or Vice President of the Affordable Business Unit. The role oversees on-site staff and property operations, including hiring, staffing, wage reporting, recertifications, marketing, accounts receivable, collections, and leasing. The manager must be flexible and able to work a varied schedule, including weekends and some holidays as required. The position ensures compliance with applicable housing programs and laws, including LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, Fair Housing, and relevant company policies. It also oversees staff development and performance, on-site administrative functions, safety, resident maintenance requests, and property maintenance programs. The Community Manager directly supervises office staff where staffing levels require it; at properties with only one employee, the position has no supervisory responsibilities.

Requirements

SC Property Manager's License or PMIC License is required.
Bachelor’s degree or two years of successful work experience in the apartment management industry; other related experience or equivalent education may be substituted.
Knowledge of apartment management laws and regulations at federal, state, and local levels.
Knowledge of expense control and financial management.
Training or experience in basic computer use, including Microsoft Word and Excel.
Experience with web-based apartment management software such as Yardi Voyager.
Valid driver’s license or means of immediate transportation to attend meetings, events, and daily activities.
Must be flexible and able to work a varied schedule, including weekends and some holidays as required.

Nice To Haves

Extensive customer service and leasing/marketing experience.
Affordable or tax credit (LIHTC) management experience; designations are strongly preferred.

Responsibilities

Complete move-ins, move-outs, recertifications, and interim actions as required by HUD and NHE guidelines.
Monitor regulatory compliance on behalf of the owner or agent, including LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, and HTF requirements.
Oversee compliance with Fair Housing Laws and ensure each property follows the regulations applicable to its program type.
Interpret and apply IRS Section 42 and HUD regulations, and identify and recommend compliance actions or changes.
Prepare for and participate in management reviews and physical inspections conducted by third parties, housing authorities, or HUD.
Recruit, interview, and train community staff, with assistance from the Regional Property Manager when needed.
Oversee, implement, or participate in ongoing staff training, coaching, counseling, and guidance; monitor staff performance, motivation, and cross-training.
Develop employees through performance feedback and assignments; delegate responsibilities and special projects as needed.
Communicate employee performance matters to the Regional Property Manager, document them, and take timely action.
Promote staff harmony through support, effective leadership, and positive example.
Ensure on-site personnel administration is completed on time, including performance evaluations, transfers, promotions, timesheets, and bonuses.
Maintain compliance with company policies, procedures, and applicable industry regulations, including HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, and safety requirements.
Ensure associates follow policies and safety rules and comply with incident-reporting policies.
Work closely with maintenance staff to manage property maintenance programs and ensure resident maintenance requests receive prompt, courteous responses and work meets or exceeds NHE standards.
Oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections, and leasing.
Supervise office staff in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.