COMMUNITY MANAGER - Park Lake Apartments

Royal American Management•Miami, FL

3d•$58,000 - $60,000•Onsite

About The Position

The Community Manager has full oversight of an assigned property and provides leadership and direction to its associates. Reporting directly to the Regional Manager and/or Area Manager, the Community Manager mentors and coaches associates, supports strong individual performance, and promotes excellent customer service to residents. The role also requires reliable attendance, effective communication, professional conduct, and the ability to build lasting business relationships. The position oversees property operations, staff performance, leasing and marketing, resident services, rent collection, financial administration, maintenance coordination, vendor work, and the condition of the property and its amenities. The Community Manager is expected to work a flexible schedule that may include days, nights, weekends, and on-call work, and to travel locally as needed for business.

Requirements

High school diploma or equivalent.
Property or Community Manager state-level license where required.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills.
Ability to motivate portfolio and team members to meet company goals and expectations.
Ability to manage interruptions and multitask appropriately in a rapidly changing environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
Creativity, sound business judgment, initiative, diplomacy, and motivation to produce results.
Computer literacy.
Excellent written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel independently for property business.
Government-issued state ID, or valid driver's license if required by management based on location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for a minimum of seven hours daily, either sitting or standing.
Ability to communicate with applicants, residents, vendors, and supervisors about day-to-day property operations.

Nice To Haves

Bilingual in English and Spanish.
Previous LIHTC or conventional property experience.
At least three years of property management experience.
Proficiency in OneSite.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.

Responsibilities

Provide full oversight of the assigned property.
Supervise and train community associates.
Evaluate associate performance, including completing annual performance reviews.
Counsel underperforming associates and provide constructive feedback.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents in accordance with applicable laws, governing program requirements, and established Resident Selection Criteria.
Monitor market conditions affecting leasing and property operations.
Develop and execute marketing and advertising campaigns for apartment leasing.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures and follow up on delinquent accounts.
Deliver rent deposits to the bank and submit related documentation.
Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Conduct walk-throughs and follow up on vendors' work at the property.
Inspect apartments for move-in condition and turnover status.
Inspect property grounds, offices, community rooms, and other amenities to ensure they are clean and maintained.
Verify contractors and vendors have Vendor Compliance approval before work begins, then monitor their activities.
Perform other duties as requested by the supervisor.