Case Manager - Adult Employment Services

Talbert House•Cincinnati, OH

5d•$19 - $23

About The Position

The Employment Services Case Manager provides individualized employment coaching, career guidance, case management, and practical support to help adults identify strengths, explore career opportunities, develop job readiness skills, obtain and maintain employment, and advance in the workforce. The role uses a relationship-centered, strengths-based approach to help participants build the skills, confidence, and resources needed to achieve employment and personal goals. The Case Manager collaborates with participants to create individualized employment and service plans, address barriers to employment, connect participants with workforce development and educational opportunities, and provide ongoing support. Support may include financial literacy, housing, transportation, childcare, parenting, community resources, crisis intervention, and other needs affecting employment and stability. The position also coordinates with employers and community partners, tracks employment outcomes, maintains program documentation, and may facilitate educational and prevention programming. For positions assigned to school-based or community programs, up to approximately 30% of annual work time may be dedicated to prevention services.

Requirements

Associate degree in behavioral science, human services, social services, workforce development, or a related field, or equivalent work experience as permitted or required by applicable regulatory bodies.
Valid driver's license and current automobile insurance.
Ability to meet applicable agency and program requirements.
Knowledge of, or ability to learn, employment services, workforce development principles, job readiness strategies, career exploration, and employment retention practices.
Ability to provide individualized employment coaching and help people pursue career and economic stability goals.
Understanding of common employment barriers and ability to identify appropriate resources and strategies.
Ability to establish and maintain professional relationships with employers, workforce agencies, educational institutions, and community partners.
Strong organizational, planning, and time management skills, including managing an active caseload and meeting deadlines.
Excellent verbal and written communication skills.
Ability to build rapport and work effectively with people from diverse backgrounds and life experiences.
Strong problem-solving skills and sound judgment, including the ability to manage multiple responsibilities and prioritize competing needs.
Ability to work independently and contribute effectively as part of a collaborative team.
Comfort using technology, employment search platforms, and electronic service documentation systems.
Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.

Nice To Haves

Experience in case management, employment services, workforce development, career coaching, job readiness, or a related human services field is preferred.

Responsibilities

Coach participants individually to identify employment interests, strengths, transferable skills, career goals, and advancement opportunities, and develop action plans.
Help participants build job readiness skills, including resume preparation, employment applications, interviewing, professional communication, workplace expectations, time management, problem-solving, and conflict resolution.
Assist participants with job searches, employment platforms, interview preparation, employer connections, and pursuing suitable opportunities.
Identify and help address employment barriers, including transportation, housing, childcare, education, financial challenges, legal concerns, and behavioral health needs.
Provide post-placement coaching and follow-up to support workplace success, job retention, and career advancement.
Manage an active caseload by maintaining regular participant contact, monitoring progress, assessing needs, and providing individualized support.
Develop and review individualized employment and service plans with participants, establish measurable objectives, and consult with a supervisor about case closure when appropriate.
Provide hands-on support, crisis intervention, advocacy, budgeting assistance, and connections to housing, transportation, childcare, and community resources.
Provide financial literacy, budgeting, income management, and economic mobility education, coaching, and referrals.
Build and maintain relationships with employers, workforce agencies, career centers, educational institutions, vocational training programs, and community organizations.
Provide guidance, education, and referrals that support healthy relationships, family stability, parenting skills, and balancing work with personal and family needs.
Maintain accurate and timely documentation of services, participant progress, referrals, placements, retention, and other required information.
Track employment outcomes, including job readiness, training, placement, retention, wage progression, and other program measures, and follow up on support needs.
Participate in team meetings and share participant progress and recommendations about service needs, barriers, and status changes.
Provide participant education and facilitate group programming on employment readiness, career development, financial literacy, life skills, and related topics.
Follow professional standards, agency protocols, regulations, and program guidelines, and complete required agency, accrediting body, and funder training.
Perform other duties as assigned.
When assigned to school-based or community programs, deliver educational programming on MEB health, SEL, coping skills, career exploration, and employment readiness.
When assigned to school-based or community programs, share educational materials and employment, career, and community resources through school, family, and community events.
When assigned to school-based or community programs, participate in PBIS initiatives and community coalitions to promote prevention-focused policies and supportive environments.
When assigned to school-based or community programs, collaborate with schools, employers, workforce organizations, community organizations, and agencies on prevention and career readiness initiatives.
When assigned to school-based or community programs, help identify needs through screening and assessment and connect people with behavioral health, employment, education, and community resources.
When assigned to school-based or community programs, encourage positive activities that strengthen protective factors and support educational and career development and meaningful connections.