SSVF Shallow Subsidy CM

The Transition House Inc.•Kissimmee, FL

5d•Onsite

About The Position

The SSVF Shallow Subsidy Case Manager works with Veterans enrolled in the Supportive Services for Veteran Families (SSVF) program who need lighter-touch case management. The role helps Veterans identify, obtain, and maintain stable housing and connects them with benefits, community resources, income opportunities, and other services that support long-term housing stability and self-sufficiency. Based out of The Transition House’s Kissimmee office, the position includes regular client engagement, home visits, housing support, documentation, and coordination with the Department of Veterans Affairs and community partners. The role serves approximately 35–50 Veteran households and works across office, community, and client-home environments, with local travel throughout Osceola, Orange, and Seminole counties. The position is full-time, non-exempt, and pays $26 per hour. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role reports to the Program Manager. Educational background may vary based on relevant experience and qualifications; a comparable combination of education, training, and experience may be considered. A valid Florida driver’s license is required when operating an agency or personal vehicle for company business. Applicants must successfully pass required background and drug screenings. The Transition House describes its culture as collaborative and focused on accountability, rehabilitation, opportunity, employee wellbeing, professional development, and work-life balance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Requirements

Pass required background screening and drug screening.
Strong organization, prioritization, and time-management skills.
Ability to manage multiple responsibilities and deadlines.
Strong interpersonal, communication, and listening skills.
Ability to build trust and rapport with individuals from diverse backgrounds.
Basic computer skills and proficiency with Microsoft Office.
Ability to learn and accurately enter information into HMIS.
Knowledge of community resources related to homelessness and Veterans.
Ability to maintain confidentiality of client information.
Ability to work independently with minimal supervision and as part of a team.
Strong problem-solving skills and attention to documentation requirements.
Ability to work effectively within complex governmental regulations, policies, and procedures.
Valid Florida driver’s license when operating an agency vehicle or personal vehicle for company business.
Educational background may vary; a comparable combination of education, training, and experience may be considered.

Nice To Haves

Experience in case management, housing services, social services, Veteran services, homelessness programs, or a related field.
Bachelor’s degree.
Three years of related work experience.
Veteran status.
Knowledge of affordable housing programs such as Section 8, HUD-VASH, and Shelter Plus Care.
Experience working with Veterans or individuals experiencing homelessness.
Familiarity with HMIS and community-based housing resources.
Passion for ending Veteran homelessness and coordinating supportive services.

Responsibilities

Manage a caseload of approximately 35–50 Veteran households receiving shallow subsidy services.
Assess client needs, strengths, preferences, and housing goals, and develop individualized Housing Stability Plans.
Conduct regular client follow-up, including home visits and wellness checks, and document progress toward housing goals.
Connect Veterans to housing, employment, education, benefits, healthcare, legal, behavioral health, and other community resources.
Coordinate services with the Department of Veterans Affairs and community partners to support housing stability and self-sufficiency.
Assist clients with housing searches, budgeting, income growth, and access to VA and non-VA benefits.
Process eligible Temporary Financial Assistance and support required housing-related inspections and rent reasonableness requirements.
Maintain accurate and timely client files, case notes, and HMIS documentation.
Ensure continued client eligibility and compliance with SSVF program guidelines, regulations, and documentation requirements.
Perform home visits, community-based appointments, partner-agency meetings, computer-based documentation, and direct interactions with Veterans experiencing housing instability.
Work independently in the community while maintaining professionalism, confidentiality, and appropriate safety practices.