SSVF Shallow Subsidy CM

The Transition House•Kissimmee, FL

About The Position

The SSVF Shallow Subsidy Case Manager works with Veterans enrolled in the Supportive Services for Veteran Families (SSVF) program who require lighter-touch case management. The role helps Veterans identify, obtain, and maintain stable housing while connecting them with benefits, community resources, income opportunities, and other services that promote long-term housing stability and self-sufficiency. Based out of The Transition House’s Kissimmee office, the position includes regular client engagement, home visits, housing support, documentation, and coordination with the Department of Veterans Affairs and community partners. The work takes place in office, community, and client-home environments, with local travel throughout Osceola, Orange, and Seminole counties. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position manages approximately 35–50 Veteran households receiving shallow subsidy services. It requires independent work in the community, professionalism, confidentiality, and appropriate safety practices. The role is full-time, non-exempt, and pays $26 per hour.

Requirements

Must successfully pass required background screening and drug screening.
Strong organization, prioritization, and time-management skills.
Ability to manage multiple responsibilities and deadlines.
Strong interpersonal, communication, and listening skills.
Ability to build trust and rapport with individuals from diverse backgrounds.
Basic computer skills and proficiency with Microsoft Office.
Ability to learn and accurately enter information into HMIS.
Knowledge of community resources related to homelessness and Veterans.
Ability to maintain confidentiality of client information.
Ability to work independently with minimal supervision and as part of a team.
Strong problem-solving skills and attention to documentation requirements.
Ability to work effectively within complex governmental regulations, policies, and procedures.
Valid Florida driver’s license required when operating an agency vehicle or personal vehicle for company business.

Nice To Haves

Bachelor’s degree preferred.
Three years of related work experience preferred.
Veteran status preferred.
Knowledge of affordable housing programs such as Section 8, HUD-VASH, and Shelter Plus Care.
Experience working with Veterans or individuals experiencing homelessness.
Familiarity with HMIS and community-based housing resources.
Passion for ending Veteran homelessness and coordinating supportive services.
Experience in case management, housing services, social services, Veteran services, homelessness programs, or a related field is preferred.

Responsibilities

Manage a caseload of approximately 35–50 Veteran households receiving shallow subsidy services.
Assess client needs, strengths, preferences, and housing goals, and develop individualized Housing Stability Plans.
Conduct regular client follow-up, including home visits and wellness checks, and document progress toward housing goals.
Connect Veterans to housing, employment, education, benefits, healthcare, legal, behavioral health, and other community resources.
Coordinate services with the Department of Veterans Affairs and community partners to support housing stability and self-sufficiency.
Assist clients with housing searches, budgeting, income growth, and access to VA and non-VA benefits.
Process eligible Temporary Financial Assistance and support required housing-related inspections and rent reasonableness requirements.
Maintain accurate and timely client files, case notes, and HMIS documentation.
Ensure continued client eligibility and compliance with SSVF program guidelines, regulations, and documentation requirements.